GR vs IA
I am group rejecting a customer for a suspended license. What else should I do/check?
Is agency an option? If so, send to agency!
What has to be documented when you are overriding a kia or hyundai?
ALL OF THE FOLLOWING--
year
make
model
vin
True or false: I have to read the PAM statement verbatim.
TRUE.
True or False: when coverage/gap counseling on auto you only have to counsel 2 coverages.
FALSE!
You will gap/coverage counsel all coverages indicated on the page.
Customer says they had college education and that she is an LPN. What do you do? what do you enter for education?
PROBE! you don't know enough to key the correct education level.
My Customer is under 18 years old and isn't eligible for a policy. Do I GR or IA this?
Should be a GR
True or False: I have to enroll my customer in ROAR For ID theft.
True!
My customer says the PAM statement isn't right for them. What do you do?
Probe till you know.
Never give the ranges.
What has to be disclosed when excluding FL BI?
that the customer does NOT have BI & what that means for them.
Customer says they have some college, what do you do/key?
Probe any degrees or certificates and key accordingly to what the customer says. Do not assume
ASA Declined my customer due to overall driving record. What do I do?
Leave it as a GR and send to Agency if eligible.
I had to skip the decision tree because I wasn't appointed. What do I do?
Document Notes the reason for skipping before submitting the HISS Case
Customer states that their Civic is used by a college student. What do you key, commute, business or pleasure?
you can't! you have to probe further. it could be used by a college student for any of those three options!
When Gap counseling auto, what do I need to advise/include?
What the customer has, what they don't have, and why they should have it.
ASA has education & occupation prefilled with "verify" listed underneath. Can I skip these questions?
no. verify means verify with the customer. do not skip them.
You got a call transferred to you from sales. the previous agent wasn't licensed in KY and you are! You pull up the quote and it is started in UT. What do you do?
You will update the policy's location in ASA and move forward w/ the sale in the new state, same application
My customer doesn't have the proper proof that their Kia did the anti theft device on their car. It's a financed car. What do I do?
Bind w/out comprehensive and create urgency in getting the antitheft completed to increase protection.
no. you must give all three options as it is listed in the application.
Your customer did not know his current BI limits and thought "might" have state limits but wasn't sure. What do you key in ASA for current BI limits?
"I dont know"
you cannot assume minimums based on this customer's response.
When binding a policy with Drive Easy, what must you read/disclose 100% of the time?
Read the headset guy at the end of the application, advising the customer that they must enroll to avoid losing the discount!