Feeling Conflicted?
The practice of buying, selling or trading securities of any company while in possession of non-public material information concerning that company.
What is insider trading?
The Bank's guide for Employees to insure ethical conduct and to avoid behavior that could cause a conflict of interest.
What is the Code of Conduct?
Examples include:
Keeping "off-book" accounts; failing to keep mandatory records; and reporting inaccurate information in Bank documents.What is falsifying or altering Bank records?
The Bank's policy and procedure to ensure appropriate use of online social tools.
What is the Bank's Social Media Policy and Social Media Procedure?
Sarah talks with all her customers and knows most of them by name. One day, Mr. Jenkins, a long time customer with a huge Bank balance comes into her branch and tells Sarah that she needs to invest in a new stock called Integrated Knowledge Yield (ticker name "IKY") that will be reporting big gains as part of its quarterly results. Sarah decides not to invest money because she would have committed a crime known as _____________.
What is insider trading?
Jane was just offered a job with the Bank as a Full- Time Teller at the Oxford Branch. She also has a part time job with another Bank on Saturday afternoons. She assumes that isn't a problem because she can easily do both jobs without the hours overlapping.
What is a conflict of interest?
A great _____________ will create and sustain Customer loyalty. Things that you can do to help make this happen include making Customers feel valued, resolving issues quickly, speaking in plain language and taking time to listen and understand needs.
What is Customer Experience?
The discussion of ________________, including the divulgence of a Customer's transactions, to unauthorized individuals is prohibited. To do so could very easily create an embarrassing situation for you, the Bank or your Customer. Your integrity is a prime consideration for employment at the Bank.
What is confidential information?
The St. Kitts Credit Union's current President & CEO.
Who are Mr. Edward Gift and Mrs. Frances-Ann Satney?
Mr. Jones forgets to sign a mortgage loan application. Instead of making him come back to the branch office just to sign a form, Fran just signs it for him based on the signature already on file.
What is forgery?
No Employee of the Bank may accept ________________ from anyone in connection with the business of the Bank, either before or after a transaction is discussed or completed.
What are gifts or gratuities?
The policy that states Employees should clear their desks of all papers when they leave the office or at the end of the working day.
What is the Clean Desk Policy?
The Bank's software where you can find policies, procedures and forms.
What is the CruiseNet?
When an Employer, Supervisor, or Co-worker treats another Employee unfairly based on religion, age, ethnicity, gender, disability, skin color, or race.
What is discrimination?
A Bank customer conceals the origin for illegally obtained money, typically through transfers involving foreign banks or legitimate businesses.
What is money laundering?
When an Employee conducts personal Bank business for themselves or a Family Member by bypassing the Teller line and doing the transaction by themselves.
What is handling personal transactions?
The Document that tells us what the institutions plans, initiatives and or goals are for the next 3 to 5 years.
What is the Strategic Plan?
The Bank's IT online training system in which some courses must be completed.
What is ResolveIT?
Examples of this prohibited conduct include: Sharing inappropriate photos, posting sexual posters, sexual comments, jokes, questions, inappropriate touching, inappropriate gestures or invading personal space.
What is sexual harassment?
A type of malicious software introduced to the Bank that designed to block access to a computer system until a sum of money is paid.
What is ransomware?
Employees sometimes work a second job outside their normal work hours that can conflict with their normal job responsibilities.
What is an outside business activity?
This Department is specifically tasked with insuring that the Bank and its Employees comply with applicable laws and regulations. It also helps Employees understand legal and regulatory requirements and how they apply to our jobs.
What is the Compliance Department?
This is a simple document that lists the names of different types of documents produced in the Bank, along with their agreed retention periods and methods for disposal.
What is a record retention schedule?
A set of goals that are specific, measurable, achievable, realistic and time-bound that every Employee is required is draft and have their Manager approve.
What are SMARTGoals?
A fraudster's illegal acquisition and use of a person's private identifying information, usually for financial gain.
What is identity theft?