The Credo & Promise
The foundational company philosophy that states, "We treat others as we wish to be treated."
What is the Credo?
This acronym stands for the federal law that protects patient privacy and medical records.
What is HIPAA?
You should do this to a patient's room door, window coverings, or privacy curtains before performing any care.
What is close/ draw them?
True or False: It is completely fine to snap a quick selfie at the nurse's station as long as there are no patients directly in the photo.
What is False? (Social media use on the floor is heavily restricted; background details can easily violate privacy)
Sea otters do this sweet action while sleeping so they don't drift apart in the ocean currents.
What is holding hands?
When a patient is discharged and offers you a $50 bill as a thank-you, accepting it violates this specific policy.
What is a Conflict of Interest?
Name three out of the six specific pieces of Protected Health Information (PHI) listed in your handbooks.
What are name, address, birth and admit dates, phone number, SSN, or MRN?
Before rolling a patient out into the hallway or into an elevator, you must ensure they are properly covered by this.
What is a hospital gown/blanket?
The Code of Conduct states you should avoid being assigned to care for these people if they are admitted to your unit.
Who are family, friends, and people you know personally?
A group of these fancy, pink, long-legged birds is officially called a "flamboyance."
What are flamingos?
If you notice a coworker slurring their words or smelling like alcohol on shift, the Code of Conduct says you must immediately report it here.
What is Human Resources? (also acceptable: charge nurse, manager)
The action you must always take on your computer terminal the exact second you step away to answer a call light.
What is logging off?
True or False: to protect a patient's modesty, you should only expose the specific body part involved in their care.
What is True?
The company strictly prohibits harassment, bullying, and this specific act against someone who reports a compliance issue.
What is retaliation?
This smiling, ultra-cute Australian marsupial is know as the "world's happiest animal" and loves taking selfies with tourists.
What is a quokka?
A frustrated family member slams their fist on the desk and says, "You'll regret it if I don't get answers." Tacking action here aligns with VUMC's zero-tolerance policy for this.
What is Workplace Violence/ Threatening Behavior?
The name of the high-security VUMC pop-up that forces you to enter your password and a specific reason to access the chart of a coworker or celebrity.
What is Break the Glass?
This form must be completed by the patient before you are legally allowed to share details of their care with a visiting family member.
What is the CFO (Communication with Family and Others) form?
A sweet elderly patient asks to add you on Facebook so they can stay in touch after discharge. Accepting this request violates this concept.
What are Professional Boundaries?
A baby version of this hopping, long-eared animal is surprisingly not called a chick or a pup, but a kitten (or kit).
What is a rabbit?
It's 0615. You are running on hours of sleep, a prayer, and a lukewarm energy drink. You walk into the breakroom and see someone left an unlabeled, pristine container of leftover Chick-fil-a in the fridge. This core company concept prevents you from devouring it like a feral animal.
What is "treating others as we wish to be treated"? (Or, the Credo).
A famous country star is admitting to your floor. They are not your patient, but you HAVE to know why they are there. This is the number of seconds it will take for the Compliance Office to know the you sneaked a peek at their chart.
You are helping the patient ambulate down the hallway for morning exercise. You realize that the hospital gown is completely split down the back giving a free anatomy lesson to all. This is your immediate rescue action.
What is get a second gown? (or tie it up in the back)
You are caring for an eccentric grandma who thinks you are the sweetest thing ever. She insists on setting you up with her grandchild. To maintain professional boundaries you do this.
What is politely declining?
When these incredibly chubby, adorable marine mammals want to show off or are feeling highly dramatic, they will aggressively slap their own tummies to make a surprisingly loud drumming sound.
What are seals? (or sea lions).