RPH Transfer
Patient advised he broke out in a rash from using Humira, this is an example of?
What is a reaction
PAD Stands for?
What is Patient Advocacy Dashboard
There are zero opportunities in the opportunity counter on the Persistent Header. -The caller is escalated. -You receive a call that you are not trained to handle. -Eligibility indicates that the patient's account is not active. -Someone other than the member, patient, parent or legal guardian of a dependent child under the age of 18, and personal representative calls, (i.e., doctor’s office)
Are examples of?
What is when not to open PAD
Patient says there has been a change in therapy, but still wants to refill the prescription on file, you do what?
What is Consult with RPH
What would you change on the CCD screen if the caller is not the patient?
What is change the caller identifier
IBCT queues are open due to high volume and call you’re calling in regards to a refill, renewal, or restart where do I queue my request to?
What is submit queue to: AZDODMRT
Yesterday was my last dose of my medication, can I refill it today?
What is offer to speak to a RPH about interruption of therapy
Patient Name
Shipping Address
Prescriber Name
Prescriber Phone number or address
Drug Name & Strength
Drug Form
Provide Tat
Are the requirements for?
What is Recapping a Free Form Fax
*Patient's Name Required: Patient’s first and last name plus two additional items from the list below: *Member number *Date of birth (DOB) *Phone number (including area code) *Prescription number (entire number must be verified) *Address (house and apartment or unit number, street, city, state, zip code) *Zip code (only to be used as second item when provided with any other item except full address)
Are examples of?
What is caller authentication