Compliant or nah
Compliant or non compliant: When you hit week 3 you will be laptop eligible
Non Compliant!
What Violation does this fall under: Giving out websites/videos that are not associated or approved by UMA
Code of Conduct! (Other ex's include: not stating recorded line or where you're calling from, conducting calls on non UMA device, vulgar language, religion, politics)
T or F: Do not suggest that only logging in constitutes attendance.
TRUE: Example: “Log in to update attendance or just submit a blank document.” Implying actions are “mandatory” if they are not.
When do we speak to a student about FAFSA?
We don't! Transfer to Student Finance :)
What does PRP Stand for?
Provisional Registration Period
Compliant or non compliant: Hi this is Bob, a New Student Advisor on a recorded line from UMA
Compliant!
What violation does this fall under: Marking an attempted call as call completed
Falsifying Documents! (Other ex's include: Completed a call, did not add a note to Idash, Putting in your note that you left a voicemail when you didn't, Adding a note when a call was never place for that student)
T or F: Do not discuss student personal information without verifying student identity
TRUE!
What is our official/ approved title as advisors?
Bonus: What is our institution's education title?
New Student Advisors! (We are not academic advisors)
Bouns: Online allied healthcare school (not college, not uni, not online course)
How many violation levels are there?
Bonus: Can you name them?
4 Levels!
Bonus: Level 1: Training Opportunity, Level 2: Concern, Level 3 Violation, Level 4 Escalation
Compliant or non compliant: Screen connecting and showing the student the answers, Write this down for your discussion reply, Telling the student what page the answer is on
Non compliant!
What violation does this fall under: You will only need to speak with me moving forward
Misrepresentation! (Other examples include You will get your laptop in week 3, You don't need to do the discussion replies to pass this class)
T or F: You can make guarantees or promises, including obtaining a job easily, knowing two languages will get you a job, and guaranteeing laptop eligibility
FALSE!
What Degrees do we offer?
Diploma or Associates! ( no certificates, no BA, no medical degrees)
What does FERPA stand for?
Family Education Rights and Privacy Act! Be sure to verify all inbound/ outbound calls/ recorded line.
Which of the following sounds are non compliant? Tik Tok & Facebook reels playing, Neighbors arguing, TV or music in the background
All of the above
What violation does this fall under: Making negative comments regarding other departments, employees, schools. Including initiating the conversation!
Code of conduct! Level 2
T or F: “You can finish the program faster the more you log in.” or “completion times vary because everyone learns differently.”
FALSE!
Articulation: UMA's ___ Schools
Partner schools (Not sister school, not community schools)
Where can we find approved resources?
UMALEARN.com/ infocenter, Library and wifi icon on idash, Com hub resources tab in idash
Which statement(s) are compliant: I am your Academic Advisor, I am the only person you need to speak with moving forward, Admissions is not your Advisor, I am your New Student Advisor
I am your New Student Advisor
What violation does this fall under: "Don't change your address, keep the old one so you can stay in class"
State Change! (Ask questions - what state are you moving to? Connect with State change reps for follow up)
T or F: Your instructor has to grade the work you submit during the extension.
False! This is subject to the instructors grading rubric
What level violation is this? Logging in for a student
Level 4: Escalation
What does ABHES stand for?
Accrediting Bureau of Health Education Schools