Compliance
Compliance 2
Procedural
Procedural 2
Random Fun
100

This is what you do to avoid this compliance defect when someone calls in stating they would like to apply and received and invitation to apply and name the link'd Article for this answer

What is to ask for the invitation number and article is pre-qualification short/medium form ACQ

100

Failure to do this outside of receiving an obscene and threatening call per Agent Identification will result in a defect

The agent must provide accurate information, including:

  • Name
  • Phone extension.
  • Company
100

In order to avoid a defect, The agent must offer this as an option to clear out cashflow. 

Name linkd Article

What is the Equifax snapshot tool

Pending Cash Flow Verification RR: DPL Procedure

100

This is what you would let a pa know if they ask if they are fully approved or during the document verification process. Name the talking point 

I am happy to inform you, pending additional verification, your loan is conditionally approved for the same terms previously provided. At this time, I would like to review the documentation needed to gain the full approval on your loan. Are you ready to move forward? 

approval is contingent on proper verification

Contingent/Conditional Offer (ACQ): DPL Talking Points

100

In our team, this agent is sometimes known as the troublemaker, the tech person and sometimes if not always talks too much in meetings.

Who is me(Jeremy)

200

Not obtaining either one of these for security/verification purposes can result in this defect when accessing an application and only the name has been provided and the application is in the long/medium form. what is the name of the article

What is not obtaining date of birth or last 4 of social

Verification of Prospect/Applicant (ACQ): DPL Procedure

200

This information is needed from ATP they call in to check on status of application and has permission for the live of the loan/loan origination process 

Article name

  • ATP first and last name
  • Applicant’s full name
  • Applicant’s full DOB or Last four of SSN 

Third Party Handling (ACQ)

200

This is what you tell a pa if the App is P50 and they are calling to check in. 

Name linkd article

Tell applicant their application is under review

 Adverse Action (ACQ): DPL Procedure

200

This is what need to be said to a PA if they are wanting to increase the loan amount to avoid this defect.

NAme Article

 advise the customer that increasing the loan amount can impact terms and could result in a FINAL decline

 Offering Rates and Terms (ACQ): DPL Procedure

200

Name the two holidays that DPLA is officially closed.

Thanksgiving and Christmas

300

Not stating any of these (state 1) when a third party comes on the line or can be heard in the background can result in this defect.

Article name

Preferred:

  • This call may be monitored and recorded.

Alternative:

  • The following are not preferred but are acceptable:

    • This call may be monitored and/or recorded. 
    • This call may be recorded and monitored.
    • This call may be monitored or recorded.

Call Recording Disclosure (ALL)

300

If a pa makes mention of one of these triggers and agent doesn't follow up, this will result in a defect. Name those triggers and the link'd article

  • Financial stress.
  • Loan purpose is to meet housing, living expenses, and/or utilities.
  • Mentions considering bankruptcy or consumer credit counseling services 

Verbal Triggers Review (ACQ): DPL Procedure

300

When a pa ask about how soon they will get the funds, what is the one thing you can't specific to them


 Agents must not provide a specific timeframe to the Borrower regarding the loan funding/disbursement.  

300

To avoid this defect, this is what you do when 4506-C RR triggers and OTP has not been worked and where would you find this link'd article

What is select manual fraud check box and article is 4506-C Income Verification RR: DPL Procedure

300

This Discover employee in our team is about to be going on a trip to where and to do what. 

Who is Cecilia is about to take a trip to Chicago to visit her family.

400

 This is what to do when a B03 calls in and you are the FT on the application that has no RR that trigged before presenting the offer. What is the article

What is go over the complete medium form to make sure all information is correct.( Develop the entire loan amount, purpose, and goal,Obtain missing required fields. Required fields are marked with a red * in DLOS. Try to obtain missing Work Email for Employed Full-Time and Part-Time applicants. Develop income) 

Queue (ACQ): DPL Procedure

400

In order to avoid this defect, this is what we would tell and or do when a prospect/caller if they are trying to add a third party phone number to the application.

List linkd article

  1. Advise applicant that cell phone consent cannot be enrolled for a TP number.
  2. Provide the following options to applicant:

    • Remove TP number
      OR
    • Update consent to No for all numbers provided
  4. Update cell phone consent or phone number fields.

Pre-qualification Short/Medium Form (ACQ): DPL Procedure

400

In order to avoid this defect, this must be asked to all those who are full-time/part-time employed prospects even though it is not a requirement on the application.

Linkd article

What is to ask the caller/pa if they have a work email that they would like to include on their application.

Pre-qualification Short/Medium Form (ACQ): DPL Procedure

400

To avoid this Defect, Name the linkd article and the first step along with the first two actions that you would do if someone called in stating that they did not apply for a loan. 

verified fraud

  1. Ask the caller if they have used any of the following websites to research or apply for a personal loan (Credit Karma, Lending Club, Credible, Nerd Wallet etc.) 
  2. Let the caller know that you need to investigate further to find their application. Ask for any of the following information.
    • Application ID
    • Phone Number
    • Full Name
    • Physical Address
    • DOB
    • SSN

 

400

This is where you go if you are wanting to get a CIQ update or ask for one

What is the dpla floor chat.

500

This is what you would use and then do when a pa alleges discrimination and or UDAAP and was not transferred.

What is take the complaint via the DCC tracker and then make sure to register what pa states as a complaint and then select escalate and then include DCC number and notes in your memo tool for the application if working one.

CB Consumer Feedback/Complaint Handling and Tracking Procedure

500

This is required to do if this recently new RR has it were PA/caller does confirm address and these two tools are need for verification. Name this RR and the two tools that are used

What is invalid physical address RR and what is using google maps and or USPS 


Invalid Physical Address RR (ACQ): DPL Procedure

500

Not communicating these things to a caller when a rr indicates that one or more cb are frozen results in this defect. (List what to inform the caller)

Name article 

  • Lift the freeze off all three bureaus for 15 days from the form/application start date.
    Note: The freeze lift of 15 days is recommended, but not required.
  • They must contact each credit bureau agency to unlock all three credit bureaus and call us back after the freeze has been lifted. Refer to Phone Book.

  • There will be two inquiries on the CBR we already have on file ONLY if a hard pull has already been conducted.

  • Call us back within three calendar days to let us know the freeze has been lifted.
  • Frozen Credit Bureau Handling (ACQ): DPL Procedure
500

These documents are Not acceptable personal bank statements ( name 3) and are found in this linkd article

  • Any Business Bank Statements including LLC, INC, Corp., or Professional Association (PA)
  • Trust Accounts
  • Loan Accounts
  • Credit Card Accounts
  • IRA Accounts
  • Investment Accounts
  • Stock Accounts

Document Verification (ACQ): DPL Procedure

500

This Discover employee joined our team earlier this year and had it where they worked in Billing in the past

Who is our TL Shanna Harper

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