Comporium Jeopardy

SalesForce

100

MAB are how many digits?

8

200

Sales Support works from what in SF?

Cases

300

New cases require what in the subject line?

Customer name and/or MAB and short description of what the request if for

400

When the order has been submitted and waiting to be worked, what status will the case be in SF?

Pending

500

If a case has been closed and someone replies to an old case, it will not open the case back up, true or false?

False

Internet

100

What is the premium wifi device that we offer?

Plume

200

What does METs stand for?

Metro Ethernet 

300

What is a unique number that is assigned to a device on a network and remains the same over time.

Static IP

400

What technology uses light signals to transmit data, allowing for faster and more efficient data transmission compared to other options like satellite, cable, or cellular?

Fiber

500

What is the fastest internet connection that Comporium offers?

5G

VoIP/Telephone

100

SMS texting is available in which Webex Step?

Step 1

200

Who do you refer a customer to for a VoIP trouble?

CNOC

300

With a new Webex package the customer gets unlimited toll free usage for free?

NO

400

What is an SOW?

Scope of work

500

If a customer disconnects service in the middle of their billing cycle, they will receive credit for the days they have paid for in advance?

No - we no longer have proration

Stream TV

100

What device does Comporium Stream TV use to connect to the tv in most instances?

Fire Stick

200

With 2 streams, the customer gets how many hours of cloud DVR?

20 hours

300

For every additional stream purchased, the customer gets how many additional hours of cloud DVR?

40 hours

400

What is the cost of an additional stream?

$6

500

What does the customer need to have before the installer is onsite to set up their stream tv account?

Amazon account for fire stick login

Security

100

If a customer is a traditional security subscriber and wants to get rid of their phone line but does not wish to switch to ADC, what will they need to add?

Radio or Cell Back Up

200

If an access control system has more than 4 doors, what price is added per door for additional doors?

$5 per additional door

300

Most maintenance plans cover what 2 items?

Labor and materials

400

ADC tool used to people count, queue monitoring, and crowd gathering with video surveillance is called what?

Business Activity Analytics

500

You can add and delete user codes from the app, true or false?

True