Life Skills-1
When taking notes, using key words or phrases helps identify ___________.
main points
What process would you use to identify long-term and short-term goals?
goal setting
Your clothing at work should be?
clean and free of dirt or stains
Your image should __________ your clients.
earn the trust of
When interacting and communicating with coworkers you should be?
Honest and sensitive
The communication with a client that determines the client's needs and how to achieve the desired results?
client consultation
SHAPES (which stands for Sensation, Heat regulation, Absorption, Protection, Excretion, and Secretion) is an example of __________.
an acronym
One action step for success is to practice doing whatever helps you maintain ________________.
a positive self-image
Dress for success by taking cues from?
The salon, spa, or barbershop's culture
Image enhancers __________.
improve the quality of your professional image
When discussing with your manager an issue, you should think of what beforehand?
possible solutions
When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.
objective
What are the day-to-day actions and capabilities that help you to become a productive and well-rounded person.
life skills
"I will study tomorrow instead of today" is an example of?
procrastination
A powerful portfolio will include letters of reference from?
former employers
What are good places to network, learn about emerging trends, and take classes to enrich both soft and hard skills?
conferences
The document also known as a client questionnaire, consultation card, or health history form?
Intake form
When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you:
believe in yourself
If a new topic seems particularly overwhelming, what is a good way to help remember the information?
breaking the information into smaller segments
When you learn to say "no" firmly but kindly, and mean it, you are demonstrating which time-management technique?
not taking on more than you can handle
A collection of photos and documents that reflect your skills, accomplishments, and abilities in your chosen career field
portfolio
Soft skills are also known as ____________ skills.
communication
What builds lasting client relationships, accelerate professional growth, and promote a positive work environment?
Effective human relations and communication skills
What is the sixth step of the 10-step consultation method?
show and tell
When you avoid sharing clients' private matters with others, even your closest friends, you are practicing which type of behavior?
ethical
What does the cultural pulse of the organization come from?
mission statement
A hygiene pack should contain?
toothbrush and toothpaste, mouthwash, sanitizing hand wipes, dental floss, and deodorant or antiperspirant and body wipes.
It is not recommended to drink this right before a service?
coffee
The act of successfully sharing information between two people (or groups of people) so that the information is understood
effective communication
Good communication skills reduce potential workplace?
conflict
One of the most important life skills to remember and practice is __________.
being helpful and caring toward others
Can be accomplished in a year or less
short term goal
Your clothing at work should be?
stylish, comfortable, and functional
The most successful professionals stay informed, __________, up-to-date, and are on the cutting edge of their industry.
educated
It is recommended that you allow how much time in your schedule to do the client consultation?
5-15 minutes
listening to the client and then repeating, in your own words, what you think the client is telling you
reflective listening
How long should your personal mission statement be?
one or two sentences
Not sharing the details of your relationship with a client
discretion
The daily maintenance of cleanliness by practicing good healthful habits is?
personal hygiene
When to start building your portfolio?
while you are still in school
The first step of the 10-step consultation method is to
review the intake form
What is the goal of the "maintenance" consultation step?
discussing home care
What time-management tool helps you prioritize tasks and activities?
to-do lists
Aligning your behavior and actions with your values.
integrity
Because a significant number of people are sensitive or allergic to a variety of chemicals, salons, spas, and barbershops often have a __________ policy.
no-fragrance
Facial hair should be?
neat and trimmed
When should the client consultation be performed?
before starting the actual service
What is the key to operating effectively in many industries?
The ability to understand people
What stimulates clear thinking?
exercise and recreation
Emotional stability plays a key part in successfully handling what situation?
confrontation
Establishing a professional online image is an essential __________ attribute.
image-building
Communication expressed by body language, eye contact, facial expressions, and gestures
nonverbal communication
The final step in the client consultation is?
repeat and review the consultation
What do you do if a client is revealing increasingly personal details to you?
change the subject
The process of __________ is fulfilling one's potential and requires a lifelong commitment.
self-actualization
The ability to deliver truthful messages, even if that message is critical or difficult to deliver.
diplomacy
Finding a salon, spa, or barbershop whose culture __________ your image standards and goals is important for career growth and achievements.
complements
The impression projected by a person engaged in any profession, consisting of outward appearance and conduct exhibited in the workplace
professional image
One important golden rule of communication for building a successful beauty industry career is?
be aware of your body language
What role should you not attempt to fill as a beauty professional?
counselor