Hardware
Networking
Mobile Devices
Virtualization & Cloud
Troubleshooting
100

This type of connector supplies power directly to SATA drives.

 What is a SATA power connector?

100

This port (number 21) is used by this file transfer protocol.

What is FTP?

100

This accessory allows a laptop to connect to multiple external devices through one unit.

What is a docking station?

100

This cloud model delivers applications over the internet (like Google Docs).

What is SaaS (Software as a Service)?

100

 This troubleshooting step involves testing your solution to ensure it works.

What is verifying full system functionality?

200

This cooling component sits on top of the CPU to dissipate heat.

What is a heatsink (or heatsink and fan)?

200

This device connects different networks together and directs traffic between them.

 What is a router?

200

This feature requires two different forms of authentication for access.

What is two-factor authentication (2FA)?

200

This technology allows multiple virtual machines to run on one physical system.

What is a hypervisor?

200

If a computer randomly shuts down, this issue may be the cause.

What is overheating?

300

This type of RAM is commonly used in laptops.

What is SODIMM?

300

This service translates domain names (like google.com) into IP addresses.

What is DNS?

300

This mobile device setting helps conserve battery by reducing background activity.

What is power-saving mode?

300

This cloud model is shared among multiple organizations with common goals.

What is a community cloud?

300

This tool is used to check voltage levels in power supplies.

What is a multimeter?

400

This connector is commonly used for modern high-definition monitors and TVs.

What is HDMI?

400

This type of network is limited to a small geographic area like a home or office.

What is a LAN?

400

This technology allows devices to communicate when placed very close together.

What is NFC (Near Field Communication)?

400

This cloud model provides virtualized hardware resources like servers and storage.

What is IaaS (Infrastructure as a Service)?

400

A “No Wi-Fi connection” issue could be caused by this being disabled.

What is the wireless adapter?

500

This internal bus allows components to communicate with the CPU.

What is the system bus?

500

This wireless security protocol is the newest and most secure standard.

What is WPA3?

500

This component stores the phone’s subscriber identity for cellular networks.

What is a SIM card?

500

This cloud deployment model is available only to one organization.

What is a private cloud?

500

Lines across a screen may indicate this failing component.

What is a GPU (or video card)?

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