Professionalism
Internal Hardware
Start-up
Peripherals
Memory/Storage
100
Never __________ a customer when they are talking.
What is interrupt?
100
This item converts AC from the wall into DC for the computer.
What is the power supply?
100
This is the "device" that the computer loads the operating system from.
What is the boot device?
100
A data transmission technique in which data bits are sent, one at a time across the transmission medium.
What is serial transmission?
100
The device that is used to store data long term.
What is the hard-drive?
200
This is the document that companies develop to clarify the specifics of the interaction between the client and the support personnel.
What is a Service Level Agreement?
200
This is considered the "brains" of the computer.
What is the CPU?
200
Abbreviated as "BIOS" this is the computer's firmware which enable basic computer functions.
What is the Basic Input/Output System
200
A data transmission technique by which data is transmitted over multiple conductors.
What is parallel transmission?
200
Also known a magnetic drive, these hard drives are cheap and feature high storage capacities.
What is an HDD?
300
Effective communication involves these two types of communication.
What is verbal and non-verbal?
300
This item is the "roadway" along with all information travels.
What is the motherboard?
300
A set of steps completed during a cold boot process and tests core hardware, video systems, and main memory
What is the POST?
300
This a peripheral standard that is widely used to connect all types of electronics and features hot-swapping and multiple device support.
What is a USB connection?
300
This is the amount of MB in 2 GB.
What is 2042 MB?
400
This is the vocal characteristic that describes the highness or lowness of you voice.
What is pitch?
400
The collection of wires and connectors in a case that connects the CPU "die" to the external circuitry.
What is a package?
400
This beep code usually stands for a key board error.
What is 3 long beeps?
400
This is the name generally given to serial ports.
What is a COM port?
400
A characteristic of a type of RAM in which it needs to be refreshed hundreds of times per second.
What is dynamic RAM?
500
These are the 5 troubleshooting stages.
What is Identify, Establish a Theory, Establish a Plan, Verify, Document?
500
Also known as a CPU "core", this unit processes instructions and data sent to the CPU.
What is the execution unit?
500
This is generally the best source to find BIOS updates.
What is the PC manufacturer's website
500
This is the name generally given to a parallel port.
What is an LPT port?
500

This SCSI standard has a 16 bit bus width and a bandwidth of 40 MBps.

What is Ultra Wide SCSI?

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