Hardware
Hardware Roles
Scenarios
True or False
Chapters
100
What was the old standard that older desktop computers used for drives?
PATA
100
What is the role of this port?
eSATA, for external hard drives or devices that use eSATA interface
100
You're about to fix a computer for a SOHO customer, after confirming they have warranty and before working inside the computer what else do you need to confirm?
Does the customer have their data backed up?
100
100 Points: QPI was replaced by the Front Side Bus
False
100
Double 300: When the processor overheats and the system restarts, the problem is called......
Processor Thermal Trip Error
200
What component is this on the MOBO?
PCIe x1
200
What is a chipset?
A set of chips on the MOBO that works closely with the processor to collectively control the memory, buses on the MOBO and some peripherals
200
Customer purchased a MOBO with an LGA771 socket, what compatible processor family should he purchase with it?
Core 2 Extreme
200
Intel has always used LGA for their processors
False, Intel did use PGA back then
200
Double 300: What does S.M.A.R.T. do?
Used to predict when a drive is likely to fail, monitors drive performance, temperature and other factors
300
What component is this on the MOBO?
IDE Connector, standard type of connection for storage devices in a computer
300
What is the role of the Platform Controller Hub?
Controls the USB2.0, Ethernet, Audio, PCIe 2.0, SATA, eSATA
Replaced the Hub Architecture of the North and South bridge, because memory and graphics are now inside the processor. Sandy Bridge chipset.
300
A Costumer reports that when they power on the system it appers to start then suddenly stops even before he sees the windows logo. What is likely the issue.
Customer forgot to apply thermal paste
300
100 Points: APU is a combination of a CPU and a JPU
False, the Accelerated Processing Unit is a combination of a CPU and GPU
300
Double 300: It appears on the right side of any Windows 8 screen when you move your pointer to a right corner
Charms Bar
400
Which chipset introduced quad channels?
Sandy Bridge
400
Why on an ECC does it have an odd number of chips on the module?
That extra chip are the 8 bits that are used for error checking.
400
A customer calls explaining that some motherboard functions have stopped working or are giving problems, what would you recommend the customer to do?
Flash the BIOS
400
100 Points: DDR DIMM has 184-pin, can support dual channels or function as a single DIMM and it has two offset notches.
False, it has one offset notch.
400
Double 300: Where would the previous operating system settings and user profiles collectively stored when you don't format the drive when you do a clean install.
Windows.old folder
500
How many pins are on a DDR DIMM?
184-pin
500
Responsible for sealing micro-gaps between two major components.
Thermal Paste
500
Customer had just replaced their CPU, he monitors the CPU over time and notices that it is running hotter than it should be, his heatsink and fan cooler is working fine, what is the likely issue?
Heatsink/Fans are dirty
500
100 Points :
An AM3+ CPU will fit into a Socket with 945 Holes
False AM3+ has 940 Pins.
500
Double !!! Worth 1000
What command do you use to find out which version of DirectX your video card is using.
dxdiag.exe