What is the name of this computer part? 
Motherboard!
A major player with diverse lines, from Spectre (premium) to Omen (gaming) and budget options.
HP!
What is this cable used for?
Main power of the computer (many ways to say it)
What button do you press to get in to BIOS for a Dell computer?
F2!
What is customer service?
Customer service is the act of providing the customer with the support they require to make purchasing decisions, understand the product or seek guidance from the company.
(Answers may vary just get close)
What is the name of this part?
Ram!
Popular for value, innovative features (Zenbook, ROG for gaming), and strong overall satisfaction.
ASUS!
What is the name of this cable?

It is a Ethernet Cable!
What button do you press to get in to BIOS for a HP computer?
F10!
What is the name of the system for judging what customer needs help first?
The Ticket system!
What is the name of this part?
Power Supply!
Strong reputation for business laptops (ThinkPad) and innovative designs (Yoga), plus gaming (Legion).
Lenovo!
What are these cables used for?

To provide power throughout the pc!
What are the two buttons you can press to get into BIOS while using a Asus motherboard?
F2 and Delete!
What do you do after you have finished helping a customer with the problem?
Document it!
What is the name of this part?

A CPU!
Offers a vast range from budget Inspirons to powerful XPS (premium) and Alienware (gaming).
Dell!
What is this cable generally used for?
Transmits digital video and audio from a device!
What is the correct boot order for a Windows 7 computer?
(Hard Drive, USB, CD/DVD)!
Why is it important for a help desk technician to communicate clearly and concisely during a call?
To prevent misunderstandings and ensure both the technician and customer are aligned!
What is this parts name?

A Hard Disk Drive!
Known for premium build, user-friendly macOS, and seamless ecosystem
Apple!
What is this cables name?
VGA cable!
In modern PCs, the procedure of replacing BIOS contents is sometimes referred to as?
Flashing the BIOS!
How do AI tools help ticket assignment in support teams?
By assigning tickets based on technicians expertise workload and availability