Parts
Brands
Cables
BIOS
Customer Service
100
What is the name of this computer part? 
Motherboard!
100
A major player with diverse lines, from Spectre (premium) to Omen (gaming) and budget options.
HP!
100
What is this cable used for?
Main power of the computer (many ways to say it)
100
What button do you press to get in to BIOS for a Dell computer?
F2!
100
What is customer service?
Customer service is the act of providing the customer with the support they require to make purchasing decisions, understand the product or seek guidance from the company.
(Answers may vary just get close)
200
What is the name of this part?
Ram!
200
Popular for value, innovative features (Zenbook, ROG for gaming), and strong overall satisfaction.
ASUS!
200
What is the name of this cable?
It is a Ethernet Cable!
200
What button do you press to get in to BIOS for a HP computer?
F10!
200
What is the name of the system for judging what customer needs help first?
The Ticket system!
300
What is the name of this part?
Power Supply!
300
Strong reputation for business laptops (ThinkPad) and innovative designs (Yoga), plus gaming (Legion).
Lenovo!
300
What are these cables used for?
To provide power throughout the pc!
300
What are the two buttons you can press to get into BIOS while using a Asus motherboard?
F2 and Delete!
300
What do you do after you have finished helping a customer with the problem?
Document it!
400
What is the name of this part?
A CPU!
400
Offers a vast range from budget Inspirons to powerful XPS (premium) and Alienware (gaming).
Dell!
400
What is this cable generally used for?
Transmits digital video and audio from a device!
400
What is the correct boot order for a Windows 7 computer?
(Hard Drive, USB, CD/DVD)!
400
Why is it important for a help desk technician to communicate clearly and concisely during a call?
To prevent misunderstandings and ensure both the technician and customer are aligned!
500
What is this parts name?
A Hard Disk Drive!
500
Known for premium build, user-friendly macOS, and seamless ecosystem
Apple!
500
What is this cables name?
VGA cable!
500
In modern PCs, the procedure of replacing BIOS contents is sometimes referred to as?
Flashing the BIOS!
500
How do AI tools help ticket assignment in support teams?
By assigning tickets based on technicians expertise workload and availability