Problem solving
Selecting a computer
Warranties and support agreement
"Useful life"
Discarding equipment
100
What is the problem solving process called?
Troubleshooting
100
Should the first thing you do when selecting a computer be looking for the cutest design?
no
100
What is a list of services specifically designed to provide assistance to a company or organization?
Support agreement
100
Is useful life important at all?
yes
100
Should you ever throw away equipment if it is still useful?
no
200
What is problem solving?
a systematic approach that helps you find a solution and correct the problem with your computer.
200
What should you do before you purchase a computer?
do research!
200
where would the terms of guaranteed repair or replacement for a computer that doesn't meet certain specifications would be located?
In the warranty.
200
What is useful life?
The estimated time period that an asset, such as computer equipment, will be of use to the owner.
200
What is the best thing to do when you are trying to discard equipment , but it is still useful?
Donate or recycle it.
300
To reach a solution and correct the problem, does it involve a process?
yes.
300
What should you identify before purchasing a computer?
The purpose and tasks for which the computer will be used in the present and how it will be used in the future.
300
What is a warranty?
A written guarantee that a product or service meets certain specifications.
300
Are a lot of people aware of the useful life of a computer?
nope
300
Before discarding a still working computer , what should you do?
back up all your important personal data.
400
If you don't pay your electric bill , what is going to happen?
your computer will not turn on!
400
Should you ask about a computers useful life before selecting a computer?
yes
400
What does the manufacturer do if the product or service doesn't meet the specifications?
They will repair or replace it.
400
Would a longer useful life be of more use to someone who is rarely on their computer or on their computer everyday for their job?
Someone who is on their computer everyday for their job.
400
What website addresses the mounting problem of computer waste and includes suggestions for reusing equipment?
The Environmental Protection Agency website.
500
What are the five steps of the problem solving process?
1. Define the problem 2. Investigate and analyze the problem 3. Identify possible solutions 4. Select and implement a solution 5. Evaluate solutions
500
Which type of computer would be a good choice if you are a home user with limited funds?
Linux PC
500
which of the following information would NOT be found in a computer warranty? -if there is software coverage -when technical support is available -the terms of the support agreement -whether on-site repair is available
-the terms of the support agreement
500
What might happen if someone spends a lot of money on a computer, but they don't check the useful life and it ends up not working a year later?
they would get really mad and go to the company and the company would think they are stupid for not asking about useful life before making a decision on which computer they wanted.
500
Before recycling or discarding equipment, what should you make sure of?
that the equipment is 100% dead, never going to work again, and you are absolutely positive you are never going to want this piece of equipment again.
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