computers
"I solve problems over the phone"
Troubleshoot
The three main components of a computer’s hardware
CPU, Memory, Motherboard
What is the magnetic device used to store information
Hard drive
Continue this conversation on the phone
Hello. This is Tom in IT
Hello, Tom. This is ( name)
This stops the processor from getting too hot
heat sink
What is the purpose of an output device?
what is To allow the computer to display or communicate the result of a computation
What does CPU stand for?
Central Processing Unit
This is something that is not usually as powerful as a desktop but it is portable and easy to carry
Laptop
Someone on the phone tells you that the function keys aren't working. Diagnose the problem and give a possible solution.
Possible problem with the software or might need a new keyboard
What is the meaning of USB
Universal serial bus
What is the purpose of an input device?
what is to allow the user to give data or information to the computer
This person tests new products before they are on the shops
software tester
These keys control de movement of the cursor
Arrow keys
Continue this sentence ( include a negative response)
Have we got enough webcams?
No, we've only got a couple left // No, we actually need to order more // No, so please order some urgently.
Complete with an adjective
My old computer was quite loud, but this one is really _____
quiet
what kind of device is a mouse.
what is an Input Device
" I've got an online clothes shop"
business and retail
The modifier keys usually work on their own : True or false
False ( together with another key)
You are new in a computer company. Introduce yourself ( include name, position, previous position)
My name is X. I will be responsible for repairing computer hardware and software. My last position was assemble computers.
Say the opposites
a) useful
b) wide
a) useless
b) narrow
what kind of device is a speaker.
what is an Output Device
Hardware: any electronic or mechanical part you can see or touch
Software; set of instructions, called a programme, which tells the computer what to do
If you want to give an order or instruction, what is the verbal tense that you have to use?
Imperative
Read the instructions of a manual and complete the sentences
1)_____ and remove the two side panels of the computer case. Then, _______ the motherboard into place inside the computer case. Finally, open the CPU _____ and insert the CPU into the motherboard
Unscrew / screw / socket
Complete
Shop assistant: _______________?
Customer: Yes,I want to buy a new laptop
SA: __________________-
C: I need it for Word documents and excel
Can I help you sir /madam?
What do you need to use it for?