Managing Conflict
This conflict style ends in a Lose-Lose situation for both parties usually
What is Avoidance?
Characteristics of nonverbal communication
What is always occurring, primarily relational, and ambiguous?
rules or expectations that guide people’s behavior in a culture
What are cultural Norms?
Strategies you use to present themselves and influence how people see you.
What is impression management?
A type of destructive language
What is "you" language?
Attributing positive qualities to attractive people
What is the halo effect?
the societal view that time is a finite and valuable commodity
what is monochronic?
Who you perceive yourself to be during self-examination
what is the perceived self?
Types of perceived scarce resources.
What is affection, money, time, and space?
The definition of non-verbal communication.
What are messages expressed by nonlinguistic means?
Predicting whether or not continued communication with someone is going to be worth it or not
What is Predicted Outcome Value Theory?
Your subjective evaluation of your value and worth as a person
What is self-esteem?
These are the 4 “Horsemen” of toxic conflict.
What are Criticism, Contempt, Defensiveness and Stonewalling?
Nonverbal communication is much better suited to expressing _____ rather than ideas
What is attitudes and feelings?
The theory that suggests we get to know others to reduce our uncertainty about them.
What is Uncertainty Reduction Theory?
Something multifaceted, partly subjective, and enduring but changeable
What is the Self-concept?
Referent, Expert, Legitimate, Coercive and Reward
What are French and Ravens' five forms of Power
The 8 aspects of the voice that convey meaning known as Vocalics.
What is pitch, inflection, volume, rate, filler words, articulation, accent, and silence?
People in these cultures are drawn to the familiar and are relatively unlikely to take risks
What are Uncertainty-Avoiding Cultures?
The four different dimensions of the Johari Window
What is Open, Blind, Hidden, and Unknown