Classifications & Standards
TLC Program
GH Product Knowledge
Landmarks & Attractions
Outside Restaurants
100

How many high-impact classifications are there? Kindly name them 

1. Graciousness, Thoughtfulness & Sense of Personalized Service 

2. Cleanliness &Condition 

3. Cleanliness &Condition 

4. Sense of Luxury 

100

Which type of date has the softest texture during the Arabian journey?

Khallas

100

Which restaurant generated such significant revenue upon its opening that it greatly contributed to the creation of Tower 2 at Grosvenor House?

Buddha Bar 

100

What is the name of the mall that has a roller coaster inside?

Dubai Hills Mall

100

What is the name of the Japanese restaurant that is located in W Dubai the Palm?

Akira Back

200

When appropriate, staff effectively provides directions and transportation options—under which service classification does this fall?

Technical Execution, Skill &Knowledge

200

How many Concierge Bespoke experiences do we have, and what are their names? + Explain 

Breakfast and Driving in Al Maha 

Stargazing Experience

200

What are the names of the two bronze bulls that stand guard at the entrance of Toro Toro restaurant?

Pesadilla and Bandido

200

What is the height of the Burj Khalifa?

828 meters

200

Is there a Greek restaurant that follows the tradition of plate breaking?

Opa

300

The staff exhibits local expertise by providing thorough details and first-hand knowledge—under which service classification does this fall?

Technical Execution, Skill &Knowledge

300

What is the price for 2 guests for the Stargazing Experience?

2800 AED 

300

Which two unique design elements at Indego by Vineet reflect cultural storytelling and craftsmanship—one involving a handcrafted chandelier and the other symbolizing Indian village life?

The feather chandelier above the cocktail bar is handmade with over 100 feathers, and the slippers on the wall represent a deep connection with Indian villagers.

300

What is the name of the Largest Indoor Theme Park in Dubai?

IMG

300

What is the name of the Arabic seafood restaurant that is located in the Palm? (Based on Training Material)

Ibn Al Bahar

400

How many service standards are there under Guest Service?

23 Standards

400

What are the names of the bite-sized dishes served during the culinary journey from north to south?

Focaccia with Anchovy

Coccoli with Burrata

Red Sicilian Shrimp with Bergamot Dressing

400

When was the White Tomato Soup created by Chef Gary Rhodes?

Chef Gary Rhodes created the iconic White Tomato Soup in 2001, known for its innovation and elegance, and it remains one of the signature dishes at Rhodes W1.

400

Where is the Dubai Frame Located

Zabeel Park

400

This Italian restaurant was founded by the Ferragamo family what is the name? (Based on Training Material)

Il boro Tuscan Bistro

500

The property offers high-quality and curated experiences, itineraries, or activities—under which service classification would this fall?

Sense of Luxury

500

What is the height of the Cayan Tower?

306 meters

500

On the menu at Deck on 4, there are two dishes named after regular guests — can you name them?

Insalata Lardi

Spaghetti Guiffrida

500

In which years Al Fahidi neighborhood founded?

1787

500

What is the Indian restaurant that was open in 2023 in the Jumeirah property? 

Atrangi by Ritu Dalma

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