Concierge
What is the maximum BMI for a patient having a tummy tuck?
32
Which two labs requirements does every patient need in order to have surgery with Mia Aesthetics?
Bloodwork and Medical Clearance
How long do patients who are pregnant need to wait after giving birth to reschedule their surgery?
6 months
How many days after surgery will a patient go in for their first post-op appointment with the doctor?
3 business days
The Concierge Case is known as the _______ Case.
Surgical Case
When do we recommend patients make their final payments?
10 days prior to surgery
What two procedures might require Cell Saver?
BBL and Lipo
What is the fee if the patient wants to reschedule their surgery and they are LESS than 60 days away?
$500
Patients cannot smoke for _____ weeks after their surgery.
6 weeks
Which system do you need to log into every morning to receive your cases?
Omni Channel
When do patients need to stop taking Vitamins?
The day before surgery
Which two laboratories do we recommend for patients to complete their bloodwork?
Lab Corp and Quest Diagnostics
Once the patient is cleared for surgery, which appointment is scheduled by the scheduling department?
Pre-Op Appointment
Compression socks must be worn for how many days after surgery?
7 days
Where can you go in Salesforce to add accessories or massages?
Opportunity>Invoice>Update Invoice Lines
Which department can assist a patient with changing their surgeon?
Sales Support
Patients over 50 years of age will need which additional tests?
EKG, Stress Test, Chest X-Ray
When will a patient receive a text to confirm their appointments?
The day before the appointment
Which clinics do NOT offer massages?
Baltimore, Charlotte, and Las Vegas
Where can you find a patients PMQ?
In the Lab Case Files or Surgical Case Files
Which two tools/platforms can you use to search for information?
Sharepoint and Salesforce Knowledge
Part of their Bloodwork- Complete Metabolic Panel
Patient lives over 2 hours away from clinic, is traveling for surgery, and their surgery is on a Monday.
Which procedure requires a patient to monitor their drains?
Tummy Tuck (Mommy Makeover, Extended Tummy Tuck)
How would you notify the Scheduling Department that a patient wants to reschedule their surgery?
Create an Escalation Case