More At Sea
More at Sea™ Beverage Package & Soda Package does not include ________ outside of the restaurants.
What is Specialty Coffee?
Overall Caller Experience is based on a __ point scale
What is 3?
The price of Diapers Cuties
Promo code for Special Promotion for FLORIDA Residents
What is FL2?
Built in 1998
What is the Spirit?
Guests with the More at Sea™ Hawaii Beverage Package will receive $___ off the retail value of drinks in the Connoisseur's Collection or Signature Selection.
What is $15?
Name one scoring point in "Exceed Expectations"
What is
One Call Resolution
Builds rapport and creates a 1:1 connection with the caller.
Handle complaints/issues with empathy and understanding throughout the entire call.
Proactively problem solve, and anticipate the caller’s needs.
Demonstrate confidence and a deep understanding of the information shared, going above and beyond to fully provide all details and paint the picture for the caller.
Offer solutions that the caller may not have considered, additional resources and follow-up support when applicable.
Empower the caller to resolve issues independently in the future.
Attention to detail, noticing and correcting issues and errors proactively?
The number of assorted sandwiches and price
What is 6 and $22.80?
Promo code for Special Residents for CONNECTICUT, NEW JERSEY, & NEW YORK Residents
What is NY2?
Guest Capacity of 3,099
What is the Prima?
Eligible guests are entitled to ___ beverages per person, per transaction.
What is two?
The new mandatory requirement in GDPR
What is Reservation number?
Name one inclusion in the "Indulge in Romance" package
What is
Sparkling wine and chocolate-covered strawberries in the guest's stateroom upon
embarkation.
Canapés delivered to the guest's stateroom one evening
Large Fruit Basket
Breakfast in bed on two days of the guest's choice
Romantic dinner for two in Cagney’s Steakhouse with a complimentary bottle of wine
Two 25-minute Mandara Spa half-body Swedish Massages
Tea service in the guest's stateroom on the afternoon of their choice
Romantic dinner for two in Le Bistro with a complimentary bottle of wine
Two 8x10 Professional Portraits Sparkling wine and chocolate-covered strawberries in the guest's stateroom upon
embarkation.
Canapés delivered to the guest's stateroom one evening
Large Fruit Basket
Breakfast in bed on two days of the guest's choice
Romantic dinner for two in Cagney’s Steakhouse with a complimentary bottle of wine
Two 25-minute Mandara Spa half-body Swedish Massages
Tea service in the guest's stateroom on the afternoon of their choice
Romantic dinner for two in Le Bistro with a complimentary bottle of wine
Two 8x10 Professional Portraits?
Military Appreciation Program discount amount
What is 10%?
Ship in service with least amount of itinerary options
What is the Pride of America?
A ___ discount will be given on bottles of wine.
What is 20%
3.19 in Procedures Section
What is "Were notes placed accurately in all areas of the Reservation?"
Arcade games with _____ & _____ colored swipes, Speedway, Escape Rooms, Darts, and Mini Golf are not included in this package and will be charged at posted price.
What is Green or Orange?
CruiseNext Tripleup: Guests must be _ ___ prior to sailing to qualify
What is 4 months?
Number of ships that do Transatlantic sailings
What is 11?
Name one item More At Sea package does not include
What is
Bottled Water/ Bottled Wine
Connoisseur's Collection/ Signature Selection
Designated Super-premium brands (list subject to change)
Energy drinks or vending machines
Freshly squeezed Juices
Ice Bars
Mini-Bar purchases
Package Sales
Room Service
Ship-specific promotions or beer buckets
Starbucks
Wine dispenser
Wine & Spirit Experiences, tastings or Flights?
Name a required behavior
What is:
Opens calls with branded introduction to express loyalty
Takes ownership & Displays WTA
Personalize call by using the caller's name
Conveys interest & empathy to caller's situation
Effectively transitions & communicates without hesitation
confident, shows product conviction
Uses active listening skills
Confirms customer's satisfaction with call outcome
Thanks customer to promote brand/foster goodwill?
Name an item in the Vow Renewal Package
What is
Bottle of Sparkling Wine, Chocolate-Covered Strawberries & Canapés - in the Stateroom
Vows Ceremony Performed By a Ship Officer
Ceremony Music
Couples' Cake
Champagne Toast
Keepsake Vow Renewal Certificate
One 8x10 Professional Portrait in an Engraved Frame?
Promo code for Paperless Onboard Credit Issued by Guest Experience
What is GRLOBC?
One of Italy's preeminent designers to design the public areas and suites onboard the NCL Viva
Who is Piero Lissoni?