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There are five techniques to writing a "good" apology letter- name two
What is 1. What happened: Reflect on the Harm caused to the person/persons/group, 2. Role: Share your Responsibility in the event, 3. How I feel: Explain the Remorse that is present, 4. What I will do: Detail how Amends will be made or how harm will be repaired, 5. What I won't do: Reveal plans on Future Behavior and how learning from this incident foretells positive actions in future situations.