Definition of Conflict
Principles of Conflict
Approaches to Conflict
Conflict Management Styles
Communication Styles
100

This is the term for disagreements or clashes between individuals or groups due to differing opinions, values, or needs.

What is conflict

100

According to Principle 1, this is common in most Western States.

What is "conflict is natural."

100

This approach to conflict involves pleasing the other person while ignoring one's own needs.

What is placating or accommodating?

100

This skill involves understanding the non-verbal cues during a conflict. Question: What is understanding nonverbal cues?

What is understanding nonverbal cues?

100

This communication style involves addressing conflict with a balance of respect for oneself and others.

What is assertive communication?

200

This type of conflict arises within an individual when there is a struggle between opposing needs, desires, or emotions.

What is intrapersonal conflict?

200

Principle 2 states that conflict may be expressed in these two ways.

What are overtly and covertly?

200

This passive strategy involves changing the topic to ignore the conflict.

What is distracting?

200

This skill requires taking a moment to consider how you will feel about the conflict in the future.

What is taking a step back and assessing how you will feel 15 minutes, 1 day, or a week later?

200

This style of communication involves expressing feelings of anger or frustration in an indirect manner.

What is passive-aggressive communication?

300

This type of conflict occurs between two or more individuals who have different viewpoints or needs.

What is interpersonal conflict?

300

Principle 3 emphasizes the role of these in shaping the meaning of conflict behaviors.

What are social groups?

300

 In this passive approach, one removes themselves from the conversation either mentally or physically.

What is withdrawing?

300

This type of listening is crucial for managing conflicts effectively.

What is active and empathetic listening?

300

In this style of communication, individuals might cry or yell to silence the other person.

What is silencing?

400

This type of conflict happens between groups or teams within an organization or community.

What is intergroup conflict?

400

According to Principle 4, this can be managed either well or poorly.

What is conflict?

400

This aggressive strategy involves moving the blame for the conflict to the other person.

What is blame or scapegoating?

400

This strategy involves looking at shared interests and generating options to solve conflicts.

What is focusing on shared interests?

400

This communication style involves expressing one's needs and desires openly and directly while respecting the rights of others.

What is assertive communication?

500

This broader type of conflict involves entire societies or nations and often includes political, economic, or cultural clashes.

What is societal conflict?

500

Principle 5 suggests that conflict can be beneficial for these.

What are individuals and relationships?

500

This aggressive strategy involves overlooking the conflict and forcing one's beliefs by physical or mental means.

What is force or threaten?

500

This conflict management style involves acting as if the topic and outcome of the conflict do not matter.

What is minimizing?

500

This communication style involves addressing conflict by trying to control the situation and outcome at any cost, often damaging relationships.

What is aggressive communication?

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