Types of Conflict
Conflict between two people
Interpersonal Conflict
Kaleb sent emails and phone called Peter about sales, Peter lost the emails and didn't call him back.
Communication Challenges
Denying that the conflict is there
Avoiding
What is the abbreviation of ADR stand for.
Alternative Dispute Resolution
The chapter we are currently on
Chapter 10
Confict within members of a group
Intragroup Conflict
Scare in money, time, and equipment
Limited Resources
A middle-ground style. Each person sacrifices something valuable to them.
Compromising
The mediator can facilitate, suggest, and recommend. It enters the situation with the goal of assisting the parties in reaching an agreement.
The mediation
Conflict can have what types of outcomes
Both positive and negative outcomes
Conflict within a person (mental)
Intrapersonal Conflict
Differences among the way people think and act
Personality Differences
The objective is to find a win–win solution to the problem in which both parties get what they want.
Collaboration
The arbitrator is a neutral third party, but the decision made by the arbitrator is final (the decision is called the “award”).
Arbitration
“Treat people the way they want to be treated.”
Platinum Rule/The Golden Rule
What movie or show was used in the conflict-handling styles.
Rush Hour 3, Big Bang theory and Psych