Conflict
T/F conflict is neither good nor bad?
True, it can produce growth or destruction depending on how it is managed.
When bullying, incivility, and mobbing occur in the workplace, it is known as:
Workplace violence.
What is the optimal goal in conflict resolution?
A win- win
Some level of conflict is desirable as too little conflict results in?
Stasis
Due to all of the consequences that can result from workplace violence, it is important that organizations have what policy in place?
A zero tolerance policy
In which stage of the conflict process is action taken to try and resolve the problem?
The fourth stage: manifest conflict
What are the three primary categories of conflict?
Intergroup, Interpersonal, and Intrapersonal
When bullying occurs between coworkers it is known as what?
Horizontal bullying
What is the least effective conflict resolution strategy?
Avoiding: can cause the problem to come back bigger
What is the biggest difference between qualitative and quantitative conflict?
Qualitative: Subjective
Quantitative: Objective
What are some consequences of workplace violence?
High turnover rates, Decreased Patient safety, Moral distress, Burnout, and decreased job satisfaction
When an agreement is reached by all parties, this is known as:
A consensus
Give an example of Interpersonal conflict.
Define: happens between two or more people with differing values, goals, and beliefs.
What is one of the destructive tactics that can derail a negotiation?
Ridicule, Flattery, and Sadness
Give one example of an alternate dispute resolution?
Mediation, Fact finding, Arbitration, Due process hearings, and Ombudspersons