Conflict in Groups
Is conflict in groups always bad?
No
Which conflict style is appropriate to use when the issue is not that important to you?
Avoidance Conflict style
Which strategy uses a third party to facilitate the discussion?
Mediation
How can cultural and gender diversity negatively impact a group?
They can cause misunderstandings, prejudice, and unintentionally offensive behavior.
Name one characteristic of for a cohesive group
High Interaction: supportive communication: desire to adhere to expectations: creative problem solving
Which type of conflict is best for the overall group?
Constructive or Destructive?
Constructive Conflict.
Which conflict style is appropriate to use when you want a solution that will satisfy all group members?
Collaboration approach
A third party is called in to hear both sides and make a final decision, Which strategy was used?
Arbitration
Name one country that is considered Individualist?
US, Britain, Sweden, and France.
Asking questions, offering reasons, and demanding justifications is an example of?
Group think prevention
What is conflict
Conflict is the disagreement and disharmony that occurs when members of a group express differences in goals, ideas, behavior, roles, or procedures and norms.
Which conflict style is appropriate to use when other methods of resolving the conflict are not working?
Compromise conflict style
How many Management Strategies are listed in the book?
4
How does a collectivist culture view successful conflict resolution?
When every member saves face, or when everyone can say they won.
What is Group Cohesion?
It is the mutual attraction that holds the group together. Mutual commitment, respect and pride.
When giving constructive conflict, what do you focus on?
The group's goal.
Which conflict style is appropriate to use when you have strong believes about an important issue?
Competition conflict style
"We should bargain to settle differences", Which strategy was used?
A-E-I-O-U Model
How to poorly adapted organizations suffer from the lack of understanding diversity?
Lower employee morale, less productivity, and higher turnover rates.
How important is dissent within a group?
It's relative to the groups cohesion:
High GC => very important ; Low GC => counter-productive
What are 3 types of group conflict?
Three types of conflict are: substantive, affective, and procedural.