What is it
and what causes it?
and what causes it?
How many definitions are there for conflict?
Several or many.
____ team members are responsible for promoting resolution and implementing shared problem solving
What is all?
Who will encourage negotiations and a level of compromise?
A good leader
Who has biases?
Everyone
Who is legally accountable for providing safe competent care and is ethically bound to
the non-maleficence principle to ‘do no harm’, to prevent or resolve conflict, and promote
the health and well-being of patients?
The nurse
Conflict is _____ within healthcare teams.
What is inevitable?
What must be first identified to manage conflict?
The source, including type and how it has arisen.
When feeling ignored or steamrolled, what is something that might happen as a result?
A threat might be made.
Poor delivery of patient care threatens what?
The integrity of the nurse, the profession, and the health service
Nurse managers need what to foster beneficial conflict resolution?
What are reputable leadership qualities?
What does transformational leadership do according to Doody and doody?
Shows good leadership qualities, and will inspire and motivate other team members, thus enhancing morale and team function.
What does it mean to look beneath the surface?
Take time to explore each other’s deeper concerns. Listen closely to one another’s grievances and try to come up with creative ways to address them.
Top 3 Common causes of workplace conflict.
Warring egos, workplace stress, heavy workload
Poorly managed conflict impacts what?
What are staff and patient care?
Managing conflict positively and acknowledging it is a responsibility of who?
Nurse managers
Which strategy requires group members to work to understand the other's views and see the other's positions?
Overcome and "us vs them" mentality
Name 4 types of causes of conflict.
Poor management
Unclear job roles
Poor communication
Competition between professionals
Capacity to function as a team
Previous experiences
Personality clashes
Are change and conflict bad in health care?
No, they should be used as a driving force for positive change and are to be expected.
How does organizational conflict affect the nursing team?
Name 3 out of the 5 types of conflict resolution we discussed.
1. Recognize that all of us have biased fairness perceptions
2. avoid escalating tensions with threats and provocative moves
3. Overcome and "us vs them" mentality
4. Look beneath the surface to identify deeper issues
5. Separate sacred from pseudo-sacred issues