Communication Skills
This communication skill involves giving your full attention to the speaker and showing understanding.
Active Listening
What is conflict?
A disagreement between two or more people.
What are consequences?
A result or effect of ones actions
What step is identifying the problem?
Step 1
What is teamwork?
Working together to achieve a common goal.
Using "I feel..." statements instead of blaming others is an example of this communication technique.
I-Statements
What is compromise?
This conflict resolution strategy aims for both parties to get some of what they want.
This step comes first in the decision-making process: identifying the problem, evaluating options, or reviewing results.
Identifying the problem.
What is brainstorming?
Thinking of several possible solutions before choosing one.
What is respect?
Respecting others' ideas, even when you disagree, demonstrates this.
Repeating what someone said in your own words to confirm understanding is called this.
Paraphrasing
What is a mutually beneficial outcome?
The goal of a win-win solution is for everyone involved.
A choice made without careful thought or planning is often called this.
Impulsive decision.
After selecting a solution, the next step is usually to do this.
Implement the solution.
What is cooperation?
Sharing tasks fairly among group members.
This type of communication includes body language, facial expressions, and gestures.
Nonverbal Communication
What is escalation?
What is a pros-and-cons analysis?
Listing the advantages and disadvantages of each option.
Checking whether a solution worked is known as this.
Evaluating the result.
What is empathy?
The ability to understand another person's feelings or perspective.
When resolving conflict, it is important to focus on the problem rather than attacking this.
The person
What is a mediator?
A neutral person who helps others resolve conflicts.
Good decision makers often gather this before choosing a course of action.
What is breaking the problem down (or chunking)?
A problem-solving strategy that means dividing a large problem into smaller parts.
Successful teams often build this through honesty, reliability, and respect.
Trust