General Conflict
To be unclear is to be _______.
Unkind
In most difficult conversations, there are different ________ of the same reality.
Perceptions
What style is the non-confrontational approach?
Avoidant
True or False: Conflict is an unavoidable part of any workplace.
True
Name one of the 5 tools for difficult conversations.
Make it safe to talk.
Listen.
Use the yes and stance.
Use I messages.
Focus on contribution not blame.
What are three of the five conflict management styles?
Competing
Collaborating
Compromising
Avoiding
Accommodating
The purpose of conflict management is to ________.
Avoid or manage conflict in the most productive way possible.
What are the 4 ingredients of difficult conversations?
Differing perceptions
Assumptions about intent.
Feelings.
Blame
True or false: The collaborating style is likely to seek a middle ground solution, though neither party in conflict may be fully satisfied with the outcome.
False. (compromising style)
True or False: Conflict management is a skill that needs to be developed?
True
In many conflict situations what is usually at the heart of the matter?
Feelings
In the _______ style- you are likely to defer to the other parties in conflict to make a decision.
Accomodating.