Intro & Ground Rules
What should you do if the people in conflict do not want to solve their problem?
Fill in the blank.
A good listener listens for ____________as well as for facts.
feelings
True or False?
Conflict managers give ideas for solving the problem.
False - They help the kids come up with ideas by asking questions
Fill in the blank.
A good agreement is agreed to by __________________.
all parties
Fill in the blank.
Conflicts can be solved by taking _____________ for solving your own problems and showing respect.
responsibility
After you've made sure the people want help and you've introduced yourself, what is the next step in the mediation process?
Move the mediation away from where the conflict is happening.
What does paraphrase mean?
saying it back to the speaker in your own words to make sure you understand what they said
What should you ask the students before you begin the brainstorming process?
What have you already done to solve the problem?
What 2 things must be present in a SPECIFIC agreement?
Each person knows when, where, and how it will be done.
What are the 4 main categories of peacekeeping?
Intro & Ground Rules, Get the Story, Brainstorm, Make an Agreement
List all 3 ground rules.
What are 3 ways you can show you are listening to the speaker while they are talking?
What are 2 "rules" to follow during the brainstorming process?
say anything that comes to mind, no one puts down an idea, no one judges an idea
What should a conflict manager do after the conflict is solved?
Compliment everyone involved on a job well done!
take sides, decide who is at fault, blame others, give orders, tell how to solve the problem
What should you do if the kids are too angry to solve their problem?
Give them time and space to cool down. If they are angry they won't be thinking clearly.
What are 2 questions you can ask to help you get more information or help you understand something?
How did that make you feel? How did it happen? Can you tell me more about? What happened next? What would make you feel better? Can you tell me more about...?
What are 2 questions you can ask if someone says they don't have any ideas for brainstorming?
What could you have done differently?
What will make you feel better?
Derek thinks Andy said a bad word at recess. He keeps trying to tattle on him and telling the other kids. Andy promises he did not say it. Give a realistic, sensitive, and specific agreement these two could use to solve this conflict.
Answers will vary. Be sure it is realistic, sensitive, and both people have to give a little.
What are 2 ways you can listen to someone without listening to the words they are saying?
Body Language and Tone
How many times can the ground rules be broken before you walk away and tell them that you are unable to help them solve the problem?
3
What is one type of question you should NOT ask while you are listening to the stories and give an example.
Yes or No questions or questions that sound like you're blaming one of them
Examples: Are you mad?
What made you do that? How would you feel if you were that person?
Answers will vary. Make sure they make sense and are including all brainstorms without put downs.
What are 3 characteristics of a good agreement?
sensitive to feelings, realistic, specific
Name at least 2 reasons Mrs. Curlette might make you take a break from peacekeeping or not let you return.
Your grades drop below C's.
You do not solve your own conflicts at school appropriately.
You are disruptive in class.