Big 5 Personality
The degree to which a person is outgoing, talkative, sociable, and enjoys socializing
What is Extraversion
Commonly defined as “putting yourself in someone’s shoes”
What is Empathy
People who prefer this style of conflict management find it easier to withdraw from conflict than to face it.
What is avoidant
Imagine you’re in a team meeting, and two of your colleagues start arguing about which design concept should be implemented for a project. Instead of getting involved in the dispute, you choose to stay neutral, avoid taking sides, or expressing your opinion, with the hope that they will resolve their differences independently. Which style is this?
What is avoidant?
the process of generating meaning by sending and receiving verbal and nonverbal symbols and signs that are influenced by multiple contexts
What is communication?
The degree to which a person is affable, tolerant, sensitive, trusting, kind, and warm
What is Agreeableness
An individual’s preferred way to respond to conflict
What is Conflict Management Style
People who use this kind of conflict management are said to value their goals over their relationships
What is competing?
Suppose you and your coworker disagree about the best method for organizing and storing client information. How could you use the accommodating conflict style to solve this?
What is using your coworkers method
the process of communicating nonverbally through conscious or unconscious gestures and movements.
What is body language?
The degree to which a person is curious, original, intellectual, creative, and open to new ideas
What is Openness
A disagreement through which parties involved perceive a threat to their needs, interests, and concerns
What is conflict
If someone seeks a solution that achieves their goals and the goals of the other person, they’re using this conflict management style
What is collaborating?
You and your team members are discussing the deadline for a project. Some members believe that a shorter deadline will require overtime, while others think that a longer deadline will lead to procrastination. You propose a middle-ground solution, which involves adjusting the deadline to a date that balances both concerns. Which style is this?
What is compromising?
the transfer of information through body language, facial expressions, gestures, created space and more.
What is nonverbal communication?
the degree to which a person is organized, systematic, punctual, achievement-oriented, and dependable.
What is conscientiousness
Refers to the process of pairing outwardly visible positive listening behaviors with positive cognitive listening practices.
If you’re in conflict with someone and you realize you’re in the wrong, which conflict management strategy should you use?
What is accommodating
During a disaster, you might take charge and make decisions for the group without consulting others, ensuring the fastest possible response time. What style is this?
What is competing?
verbal and nonverbal responses to a message
What is feedback?
the degree to which a person is anxious, irritable, temperamental, and moody.
What is neuroticism
is a neutral, third party who helps facilitate a negotiated solution.
What is a mediator
One weakness of this conflict management style is that no one gets exactly what they want
What is compromising?
A project requires the collaboration of two departments with differing priorities and goals. As the project manager, how can you use the collaborating conflict style in this situation?
What is letting the departments work together for a solution?
Anything that inhibits the reception of a message
What is noise?