Supportive Communication
When verbal and nonverbal align
What is congruent communication?
You have brown eyes and black hair.
What are things in the open area?
Owning her stress and sick feeling in her stomach about the conflict with her partner.
What does Rande do well in terms of SC?
Managers need to remember they are always being watched for clues about how employees should behave.
What is a skillful performance in management?
Rewarding John Madden with free flights ignores this performance issue.
What is reward valence?
Out of character reactions are likely
What do you see when someone is feeling disconfirmed?
Learning about yourself and strengthening a relationship.
What is the Johari Window designed for?
Who thought hiring Michael to finish the deal with Norio was a good idea?
The ultimate goal where you want to end up after a conflict situation.
What's your win?
Your employee knows what to do but can't seem to finish tasks correctly.
What is a motivation problem?
'We decided to go with another candidate, sorry!' says the hiring manager.
What is disowned communication?
You don't want to tell your roommate about your learning disability.
What is keeping something in your hidden area?
To document, no, wait, to talk through career plans and job satisfaction, no, wait, to understand a job description.
What are Susan's wins?
You can lead a horse to water, but you can't make it drink. This is what concept?
What is free will in McKnight?
Your roommate's parents are coming for graduation and will be staying in your apartment for a month. There is no discussion about this.
What is a major boundary issue you will need to manage?
Useful in an argument, this keeps your opponent off track.
What is disjunctive communication?
Later in your relationship, you learn things about each other.
What is shared discovery?
Giving an ultimatum for a decision when you're not the manager.
How do we know Gina is under some kind of stress?
I am angry at you when I talk with you, and you get angry with me even though you weren't mad before I saw you.
What is the mirror working?
Your family initially respects your wishes for no politics at Thanksgiving dinner, but halfway through mashed potatoes your sister starts an argument.
What is maintaining a personal boundary even when it's tiring and repetitive?
You can help resolve this conflict due to your open mind and creative ideas.
What is validating communication?
A random person who is sitting across from you at the coffee shop would be a great candidate for this role.
Who is someone NOT to ask to help you open your blind area?
Starting with counseling then moving to coaching to find a solution with this employee is a skilled response.
What does Ralph do effectively?
My goal is that every professor at Gustavus takes this course and learns skilled conflict resolution behaviors.
What is an inappropriate win?
You can help people understand how you want to be treated and hold them to that behavioral standard.
What does it mean when I say you're worth it?