Involves paraphrasing and asking questions for clarification.
What is active listening?
100
A guideline that encourages us to treat our team members as they would like to be treated rather than the way we like to be treated.
What is the platinum rule?
100
When people say and do things in cyberspace that they wouldn't ordinarily say or do in the face-to-face world.
What is the disinhibition effect?
100
The main cause of conflict.
What is poor communication?
100
Communication is less direct and individual uses more non-verbal cues during the conversation.
What is High Context?
200
Value direct verbal communication, the United States
and Canada are examples.
What is low-context cultures?
200
I feel _________ when ______ because ______.
What is an I statement?
200
A situation caused by the absence of context and sensory cues.
What is virtual miscommunication?
200
Someone who holds on to traditional beliefs, rejects ideas that are different and is more prone to conflict.
What is a certainty oriented individual?
200
Experiencing your own culture as central to reality, less accepting of differences.
What is Ethnocentrism?
300
This type of person is more likely to change their belief systems and question their own behaviours and appropriateness when communicating.
What is an uncertainty oriented individual?
300
One way of managing conflict.
What is breathe, reflect, active listening, sensitivity, open-mindedness, awareness, I message, listen, check your assumptions, ask questions?
300
When you should use digital communication to manage conflict.
What is no other alternative, a record of interaction is needed, scheduling a phone call or face-to-face meeting to deal with the conflict?
300
A sentence that starts with "you", tends to escalate conflict situations.
What is a you statement?
300
Creates stereotypes and emphasizes how we are different instead of how we are similar.
What is a single story?
400
A serious disagreement or argument.
What is conflict?
400
Another way of managing conflict.
What is breathe, reflect, active listening, sensitivity, open-mindedness, awareness, I message, listen, check your assumptions, ask questions?
400
A form of conflict on social media in which individuals make a deliberately offensive or provocative online post with the aim of upsetting someone or eliciting an angry response from them.
What is trolling?
400
An ineffective response to conflict in which a person refuses to communicate or show emotions, or gives evasive replies like a Politician.
What is stone-walling?
400
Disagreement is depersonalized. One withdraws from conflict, gets on with the task, and focuses on rational solutions.