Types of Interpersonal Conflict
____ occurs when people become aware that their feelings and emotions are incompatible.
Affective Conflict
Not knowing each other’s ___ very well could make conflict resolution difficult, but remaining silent could also provide a needed “cooling off” period with time to think.
Language
The ___ style combines direct and emotionally restrained dimensions. As it is a verbally direct approach, people who use this style are comfortable expressing disagreements.
Discussion
Pay special attention to the cultural and personal assumptions being expressed in the conflict interaction. Paraphrase verbal and nonverbal content and emotional meaning of the other party’s message to check for accurate interpretation.
Mindful Listening
___ features skills that make it possible to manage conflict situations effectively and appropriately.
Productive Conflict
___ arises when people disagree about a plan of action or when they have incompatible preferences for a course of action.
Conflict of Interest
Communication researcher Michelle LeBaron (2003) explains another way that language impacts conflict with her name, frame, blame, and tame approach to dissecting conflict. She believes that the Western approach to conflict resolution often means labeling with language and analyzing with language the smaller component parts of an issue (n__, f__, b___), before a resolution (t__) can be proposed.
Name, Face, Blame, & Tame
The ___ style combines the indirect and emotionally restrained approaches.
Accommodating
This is another face-honoring skill that requires the creation of alternative contexts to shape our understanding of the conflict behavior.
Mindful Reframing
___ promotes escalation. When conflicts escalate and anger peaks, our minds are filled with negative thoughts of all the grievances and resentments we feel towards others (Sillars et al., 2000).
Competitive Conflict
A difference in ideologies or values between relational partners is called ___.
Value Conflict
To lose __ is to publicly suffer a diminished self-image, and saving face is to be liked, appreciated, and approved by others.
Face
The ___ style uses indirect communication along with more emotional expressiveness.
Dynamic
An exchange of dialogue that is oriented fully in the present moment and builds on Mindful Listening and Mindful Reframing to practice communicating with different linguistic or contextual resources.
Collaborative Dialogue
promotes perceived similarity, trust, flexibility, and open communication.
Cooperative Conflict
___ is when people become aware that their thought processes or perceptions are in conflict.
Cognitive Conflict
The term ___ refers to the communication strategies that people use to establish, sustain, or restore social identity during interaction (Samp, 2015).
Facework
The ___ style emphasizes a verbally direct and emotionally expressive approach to dealing with conflict.
____ is a seven-step conflict resolution model that guides conflicting groups to identify the background of a problem, analyze the cultural assumptions and underlying values of a person in a conflict situation, and promotes ways to achieve harmony and share a common goal.
Culture-based Conflict Resolution Steps
____ leads people to make sweeping generalizations about the problem.
Destructive Conflict
___ occurs when people disagree about a preferred outcome or end state.
Goal Conflict
____ or the confusion about how to handle or define the conflict, is often present in intercultural conflict because of the multi-layered and heterogeneous nature of culture.
Ambiguity