conflict
General
conflict resolution
steps to resolution
STEP
100

What is conflict?

a problem, an issue, a disagreement with others or ourselves

100

Give me an example of blaming someone for your actions

Telling the person you never, you always, it's your fault

100

If the solution did not work, you need to try another one: True or False

True

100

What is a feeling we may have when having an internal conflict? 

Anxiety, fear, sadness, anger, and confusion

100

S

Say the problem-without blaming.

200

What is resolution?

solving a problem

200

Why should we not blame someone else for our actions?

You need to take responsibility for your own actions.
200

Who can you ask for help when you are trying to solve a problem?

Teacher, friend, family member, counselor.


200

Conflict resolution should include appropriate ways to solve problems. What does appropriate mean

To solve problems in a non-violent, non-angry way.  Safe, respectful, and suitable for the problem.

200

T

Think of a solution that is safe and respectful. 

300

If you understand how the other person feels when solving your problem does it make it easier to try to find a solution?

yes

300

When exploring solutions to a problem, you should think of what

the outcomes; good and bad consequences

300

When you are mad, what do you need to do before solving your problem

Take a deep breath, walk away, calm down, and cool off

300

What is something you can do in order to have a  successful conflict resolution? 

Breath, cool off, share and listen, take responsibility, brainstorm ideas, choose a solution, agree on a solution, forgive/thank/apologize

300

E

Explore the consequences.  What would happen...

400

what is internal conflict

a problem you are dealing with within yourself

400

When thinking about a solution to a problem, it should be

The solution should be safe and respectful.

400

When you yell at someone for trying to help you, you walk away, and then come back. Is it okay not to apologize?

No, you should always take responsibility for your actions, and apologize. 

400

What does it mean to brainstorm ideas when resolving conflict

To discuss all ideas that are safe and supported by all involved

400

P

Make a plan.  Pick the best solution.

500

Give an example of internal conflict

Talking negatively to yourself, self-doubt, and comparing yourself to others.

500

What does respectful mean?

Showing consideration and regard for someone or something.

500

What are two things that will help you when you are trying to solve a conflict

Active listening and respectful communication.

500

What is compromise?  Give an example.

When you both agree to get some of what you want, but not everything.  Such as taking turns.

500

Before you use STEP?

You need to take a breath. 

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