Communication Styles
What does it mean to 'stonewall' someone during a conflict?
Withdrawing from the conversation and refusing to engage.
This rule reminds you to talk about one issue at a time.
Discuss one issue at a time.
This common conflict trigger relates to unequal responsibilities or expectations at home.
Household chores.
What is the first thing you should do before starting a difficult conversation?
Ask yourself what you are really upset about.
If someone says, 'You never help me with anything', what is a better way to say it?
'I feel overwhelmed and would really appreciate help.'
This nonverbal cue can send a strong message even if no words are spoken.
Body language.
True or False: Yelling is okay as long as you feel passionate.
False.
When someone does not feel heard or appreciated, this emotional trigger often arises.
Feeling invalidated.
What is the benefit of paraphrasing someone's words during conflict?
It shows you understand and helps clarify the message.
Your partner says something hurtful. What is a calm way to respond?
'That hurt my feelings, Can we talk about it differently?'
What communication style focuses on standing up for yourself without disrespecting others?
Assertive communication.
What is one respectful way to ask for a break in a heated conversation?
'I need a few minutes to calm down. Let us continue this later.'
True or False: All conflict is bad and should be avoided.
False.
What is a 'repair attempt'?
A small gesture to de-escalate conflict, like humor or an apology.
Your coworker always interrupts you in meetings. How can you address it assertively?
'I would like to finish my thought, and then I am open to hearing your input.'
'You always' and 'You never' statements usually fall under the unhelpful behavior.
Criticism.
What are 'I' statements encouraged in conflict resolution?
Because they express feelings without blaming the other person.
This part of the brain takes over during emotional flooding, making rational thinking hard.
The amygdala.
This skill means hearing someone without planning your comeback.
Active listening.
A friend shuts down whenever there is tension. What might be a helpful approach?
'I notice you get quiet when we disagree. Can we talk when you are ready?'
What is the difference between criticism and contempt?
Criticism attacks behavior, contempt attacks the person's character.
What should you do if someone is interrupting you during a disagreement?
Ask to take turns talking, or suggest using a timer.
what is one internal trigger that can cause external conflict?
Feeling insecure, anxious, or overwhelmed.
Name two signs that a conversation needs a break.
Raised voices, fast heart rate, crying, or shutting down.
You have made a mistake and hurt someone. What are two parts of a sincere apology?
Acknowledging the harm and taking responsibility without excuses.