Approach Calmly
What is the first thing an adult should do when a conflict arises between children?
Approach calmly and stop any hurtful actions.
What should you do after stopping the conflict?
Acknowledge the children’s feelings.
What’s a good question to ask when gathering information?
what happened
What is the goal of this step?
To restate the problem clearly so everyone agrees on what the issue is.
What should you ask the children during this step?
“What can we do to solve this problem?”
Why is it important to get down to the child’s level when intervening in a conflict?
It helps children feel safe and heard.
“You seem frustrated” is an example of what kind of statement?
A feeling acknowledgment.
Why is it important to listen to both children?
To understand each child’s perspective.
Why is it important to say the problem neutrally?
To avoid blaming and keep things constructive.
Name one way to support a child who can’t think of a solution.
Ask for support from others involved in the conflict. Ask for solutions from other children.
What’s a calm, nonverbal way to stop children from hurting each other?
Gently place your hand between them or on a toy to block grabbing.
Name a benefit of labeling children’s emotions.
It helps them learn to recognize and express feelings.
What kind of questions should you ask in Step 3?
Open-ended questions.
Restate this problem: “They both want to play with the same truck.”
“So the problem is that both of you want to use the truck.”
True or False: The adult should always decide the solution based off what they perceive happened.
false
True or False: It’s okay to lecture and belittle children during the first step of conflict resolution.
false
What should you avoid when acknowledging feelings?
Minimizing or dismissing emotions.
If a child says, “He grabbed it from me,” how should the adult respond?
"I hear you are saying they grabbed it from you. I'm hearing them say it was grabbed from them. Can you tell me what happened?" Listen without judgement
What does stating the problem help children understand?
That conflicts can be discussed and solved peacefully.
What makes a solution fair to both children?
Both children agree to it and it meets both needs.