Conflict Resolution Basics
This is the first step in resolving conflict effectively.
What is choose the best solution?
What is identify and define the problem?
What is avoid the other person?
What is apologize immediately?
What is identify and define the problem?
This is the key characteristic of a good mediator.
What is remains neutral and impartial?
What is takes one side to speed things up?
What is makes the final decision?
What is gives advice to both parties?
What is remains neutral and impartial? ✅
This nonverbal cue can show attentiveness and encourage the speaker to continue sharing.
What is crossing your arms?
What is checking your phone?
What is maintaining eye contact?
What is looking around the room?
What is maintaining eye contact? ✅
This type of communication expresses your feelings without placing blame.
What are “You” statements?
What are “I” statements?
What is sarcasm?
What is avoiding speech?
What are “I” statements? ✅
This describes the best time to use mediation.
What is when one person is clearly at fault?
What is when both parties are willing to talk and solve the issue?
What is when a punishment is needed?
What is when the conflict is about a rule?
What is when both parties are willing to talk and solve the issue? ✅
This best describes “active listening.”
What is listening, paraphrasing, and asking questions?
What is interrupting to correct the speaker?
What is writing everything down silently?
What is nodding without paying attention?
What is listening, paraphrasing, and asking questions? ✅
This is when both people get part of what they want in a conflict resolution.
What is Win-Win?
This is why confidentiality is important in mediation.
What is it builds trust and allows open communication? ✅
This is when you restate what someone has said in your own words to check understanding.
What is paraphrasing? ✅
This is the purpose of brainstorming during conflict resolution.
What is to generate multiple possible solutions? ✅
In mediation, the mediator must remain this — meaning they do not favor either party.
What is neutral? ✅
This type of question helps clarify facts and feelings during conflict resolution.
What are open-ended questions? ✅