Understanding Conflict
Communication Skills
Problem-Solving Strategies
Steps to Resolve Conflicts
Conflict Resolution in Action
100

What is a conflict?

A disagreement or argument between two or more people

100

What type of statement should you use to express your feelings? (Hint: It starts with a letter)

"I" statements

100

What should you do if you can't solve a conflict by yourself?

Ask an adult for help/assistance

100

What is the FIRST step to resolving a conflict?

Stay calm (take deep breaths to control your emotions)

100

Your friend took your pencil without asking. What "I" statement could you use?

"I feel upset/frustrated when you take my pencil without asking"

200

Is it normal to have conflicts with others?

Yes, conflict is normal and happens to everyone

200

Finish this sentence: "I feel upset when you..."

Examples: take my toys without asking, don't listen to me, leave me out of the game

200

What is one way to avoid conflicts over toys or games?

Take turns and practice sharing

200

After you calm down, what should you do next?

Talk it out (communicate your feelings and listen to the other person)

200

You're feeling really angry during an argument. What should you do first?

Stay calm and take deep breaths

300

Name one type of conflict that can happen at school.

Disagreements over toys or games, differences in opinion, or misunderstandings (any one of these)

300

True or False: You should yell to make sure the other person understands you.

False (you should use a calm tone)

300

Name one problem-solving strategy you can use during a conflict.

Examples: Take turns, seek help from an adult, or look for win-win solutions

300

What are the two things you should do at the end of resolving a conflict?

Apologize (say sorry) and forgive

300

Your classmate says something that hurt your feelings, but they didn't mean to. What should you do?

Tell them how you feel and be willing to forgive them since it was a misunderstanding

400

True or False: Conflicts only happen when someone is being mean.

False (conflicts can happen for many reasons, including misunderstandings)

400

What kind of tone should you use when talking about a conflict?

Calm and respectful

400

What is a "win-win solution"?

A solution that benefits both people involved/makes both people happy

400

What should you do together to find a compromise?

Brainstorm ideas together to find a solution

400

How does resolving conflicts help us?

It helps us grow, learn from one another, and build positive relationships

500

Why is it important to learn how to resolve conflicts?

Sample: So we can solve disagreements peacefully and maintain good relationships

500

What does it mean to "listen actively"?

To really pay attention and try to understand what the other person is saying/their perspective

500

Why is it important to find solutions that help both people?

So both people feel heard and happy with the outcome/to be fair to everyone

500

Put these steps in order: Find a solution, Stay calm, Talk it out, Apologize and forgive

1. Stay calm, 2. Talk it out, 3. Find a solution, 4. Apologize and forgive

500

Two students want to play with the same ball at recess. What's a win-win solution?

Take turns with the ball, play together, or find another ball to use

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