conflicts
what is the definition of a conflict
an active disagreement between people with opposing opinions or principles
what is a misunderstanding
a failure to comprehend a situation, remark, or instruction correctly, often resulting in confusion, a mistake, or minor disagreement
what is the importance of communication
builds relationships, brings success, conflict resolution, personal growth
what are 2 features of good communication
clarity, active listening, appropriate tone, consistency across channels
what are 2 features of poor communication
lack of active listening, criticism, not replying or acknowledging, unclear instructions, information overload, lack of mutual understanding, poor emotional and non-verbal cues
what are some things that clash in conflicts
ideas, interests, needs, goals
how does a misunderstanding arise
stems from misinterpreting information, leading to actions inconsistent with intended meaning
why do you need to communicate with someone
to get an idea across
why is good communication beneficial
improved collaboration, greater productivity, better relationships, reduced misunderstandings and conflict
why is poor communication detrimental
negativity, mistrust, bad relationships, unresolved resentment and constant conflict
what are two reasons a conflict arises
incompatibility, miscommunication/misunderstanding, external factors, competition for resources, difference in priorities, escalation of emotions
what are two reasons a misunderstanding arises
differing interpretations, assumptions, poor communication, cognitive limitations, emotions warping message, unclear language, poor timing
work, group work, carrying out a task together
how does good communication build good relationships
fosters trust, greater understanding and empathy, easily resolve conflicts
how does poor communication destroy relationships
frequent misunderstandings that lead to arguments + resentment, loss of trust, emotional distancing (friendship feels one-sided)
how does a conflict become more serious
more people involved in conflict, behavioural escalation, sensitive emotions, loss of trust, avoiding the problem
what are 2 results of misunderstandings
damaged relationships, emotional distress, conflict and tension, inefficiency, reputational damage
how can you improve communication skills
active listening, exercise respect, appropriate tone, do not criticise
how would you tell someone that their idea is not good in a respectful manner
how would you deal with/respond to someone communicating to you poorly (unclearly, disrespectfully)
disrespectfully:
stay calm, set firm boundaries, point it out directly and express unhappiness
unclearly:
ask clarifying questions, ask for a summary
what are 2 results of conflicts
poor relationships, eroded trust, aggressive behaviour, resentment and bitterness, stress and anxiety, less self esteem
give an example of a misunderstanding and its result
free response
without speaking, what are other ways to communicate
body language, facial expressions, eye contact, physical actions, hand signs (sign language)
give me a real life example of how good communication led to a good result (could be personal experience, news, etc.)
free response
give me a real life example of how poor communication led to a negative result (personal experience, news, etc.)
free response