Basics of Conflict
Conflict is ___ (definition)
An active disagreement between people with opposing opinions or principles.
Saying something but meaning something else leads to this kind of conflict.
Miscommunication (in expression)
What is the mindset of seeing the conflict as “us VS the problem” instead of “me VS you”?
Objective, collaborative mindset
What is pausing and cooling down?
Taking a break before interacting with the person again, to avoid saying hurtful things
What is blaming language?
“You always do this…” ”You made me feel” → sentences that seemingly push blame onto the other person
The type of conflict involving direct verbal quarrelling
Arguments
Refers to the conflict caused by the unique moral compasses of each person.
Difference in morals, beliefs, and perspectives
What is the mindset of being willing to hear the other person’s perspective?
Being open-minded, non-defensive
I confront my friend halfway during class to talk to her about our conflict. Is this right? Why or why not?
It is not right; too sudden, did not choose the right time and place
What is a passive-aggressive apology?
“I’m sorry you felt this way” → apologies that feel insincere, not taking genuine responsibility of the fault
The type of conflict involving ignorance instead of addressing the issue
Avoidance
Unmet expectations
What is the mindset of understanding first before replying?
Understanding before responding
What are “I” statements?
Statements which have ”I” as the subject (e.g. “I felt angry when…“ rather than “You made me feel angry”)
What is sidetracking in conflict resolution?
Bringing up past conflicts, attacking the person rather than focusing on the issue
The type of conflict involving sarcasm, indirect comments, and doing the opposite on purpose
Passive-aggressive behaviour
Situations that create a “win-lose” outcome, causing conflict
Rivalry/Competition
What does emotional control constitute of?
What is active listening?
Listening without interrupting, using non-verbal cues (e.g. nodding, not fidgeting)
What benefits do keeping conflicts between only the crucial stakeholders have?
Prevents the conflict from escalating/becoming messier
The reasons for resolving conflicts
Maintaining healthy relationships, building stronger trust, self-development
Group member A has a conflict with Group member B, who did complete her work, but only one day before the deadline. What causes their conflict?
Differences in work ethics
The mindset of recognising that both people play a role in the conflict
Accountability, self-awareness, humility
What is compromise and resolution?
Admitting your faults humbly, finding common ground and a solution together
Explain how confrontation is necessary in conflict resolution
Initiates the conversation; acts as the first step