Communication
What communication skill involves fully concentrating, understanding, and responding thoughtfully?
Active Listening
Taking deep breaths can help manage what during conflict?
Anger
What is a solution where both sides benefit?
Win-Win solution
Trust
What should you do if someone interrupts you repeatedly while talking?
Wait, calmly ask to finish speaking
Using "I feel..." statements instead of blame helps reduce what during disagreements?
Defensiveness, more conflict
What is conflict resolution?
Identifying the issue in a disagreement and settling the issue
Working together toward a shared goal is called what?
Collaboration
If two teammates want different ideas used for a project, what would be a good strategy?
What nonverbal behavior can show you are paying attention during a conversation?
Eye contact
What emotion is often hidden underneath anger in conflicts?
hurt, fear, sadness
What is compromise?
When both sides give up something to reach an agreement
What is a mediator?
A role that helps guide discussion and keeps conflict productive, nonbiased role
If two teammates want to choose a different activity, what should they do?
Nodding your head can show what?
That you are listening/understanding
What is the ability to understand another person's feelings?
Empathy
What is problem solving?
Focusing on finding solutions
An environment that encourages everyone to speak is what kind of environment?
An inclusive environment
What is an inclusion problem?
When someone feels ignored when trying to share their opinion
What can asking questions help clear up?
Confusion, misunderstanding
Taking turns speaking, explaining feelings without yelling, saying "I understand how you feel", listening without interrupting
What is teamwork?
Working together to fix a problem
How can you show support to your teammates?
What is an emotional reaction?
When someone reacts quickly without thinking