Types of Conflict
This type of conflict occurs when two colleagues clash due to differences in personality, communication styles, or personal habits.
What is Interpersonal Conflict?
This high-assertiveness, high-cooperativeness style aims for a "win-win" solution where both parties' needs are fully met.
What is Collaborating?
Rephrasing a statement using "I feel..." instead of "You always..." prevents the other party from feeling this defensive reaction.
What is defensiveness (or accusatory framing / blaming)?
A neutral third party who facilitates a structured conversation between conflicting parties without imposing a decision is called a ____.
What is a Mediator?
Home country of beloved Kylian Mbappe
What is France?
Friction caused by unclear job descriptions, overlapping responsibilities, or a lack of defined processes falls into this category.
What is Organizational Conflict?
This "lose-win" style involves putting the other person’s needs above your own to maintain peace and preserve relationships.
What is Accommodating?
This listening technique involves summarizing and reflecting back what the speaker said to ensure understanding before responding.
What is Active Listening?
This 4-letter acronym tool assigns roles as Responsible, Accountable, Consulted, and Informed to eliminate process ambiguity.
What is a RACI Matrix?
The winners of the 2026 FIFA World Cup
What is Spain?
This type of conflict arises when two employees hold fundamentally different beliefs about ethics, quality, or priorities.
What is Value Conflict?
This low-assertiveness, low-cooperativeness style involves withdrawing from the situation or delaying action hoping the issue resolves itself.
What is Avoiding?
This role-reversal exercise encourages conflicted parties to view the situation from the other person's perspective.
What is Perspective-Taking (or Empathy Mapping)?
In negotiation theory, this acronym stands for the best alternative option you have if negotiations fail completely.
What is BATNA (Best Alternative to a Negotiated Agreement)?
The song used during integration day that students needed to slap in time to the beat
What is I Will Always Love You?
When team members compete for limited tangible resources like budgets, promotions, or strategic projects, they are experiencing this type of conflict.
What is Conflict of Interest (or Resource Conflict)?
This style seeks a middle-ground solution where both parties give up something to reach a quick agreement ("split the difference").
What is Compromising?
Taking a brief, structured pause during a heated debate to allow emotional brain activity to calm down is often called taking a "____"
What is a Time-Out (or Cooling-Off Period)?
Unlike arbitration, where the third party enforces a binding decision, this process leaves the final agreement strictly in the hands of the disputing parties.
What is Mediation?
The capital of Arizona
What is Phoenix?
This internal psychological struggle occurs within a single individual when they face competing goals or ethical dilemmas at work.
What is Intrapersonal Conflict?
This zero-sum, highly assertive style focuses on winning at all costs, even at the expense of the other party.
What is Competing (or Forcing)?
This nonverbal technique (matching the speaker’s tone, posture, or pace) helps build connection before attempting to de-escalate.
What is Pacing and Leading (or Mirroring)?
In principled negotiation, moving away from rigid "positions" allows parties to focus on these underlying motivations instead.
What are Interests (or Underlying Needs)?
The metric by which we measure how much we matter to each other
What is conflict?