Conflict Resolution
Communication Styles
Words to Say
Thoughts About Conflict
Saving Relationships
BEAGGRESSIVE
100
CPR
What is Content, Pattern, Relationship
100
Best Communication Style
Assertive
100
The Sentence that can change a conflict
Im Sorry , I was wrong, Will you forgive me
100
What is at risk with a conflict
Relationships
100
Describe VIP
Values Investments Perception
100
2 types of communication utilized in Attack, Conft
Passive Aggressive
Aggressive
200
All Seeing
All Knowing
All Loving God
200
Assertive NON Verbal
Receptive Listening
Direct Eye Contact
Relaxed
Straight Posture
200
Why would
Any Rational Person Do that ?
200
If I go into conflict to ______ the conflict is useless
Win
200
When we talk WE are
Repeating something we know
200
Aggressive Behavior Says You Are Not
Worthy
300
Describe VIP
Values, Investments, People, Places
300
Assertive Communication Sends the Message
Im OK YOUR OK
300
Aggressive States I dont ________ you. You need to ________ Im going to _________ you. I will make it ______
Like
Stop
Hurt
Stop
300
Events + =
Outcome
300
The more important the relationship the higher the
Conflict
300
Aggressive Behavior sends the message to the victim
More Power than you
400
What does Public Relations Stand For
Protect and Respect
400
What is PC in Public Relations
Promote Publicly
Confront Privately
400
I can respond to a conflict instead of react when
I think about the conflict
400
FEELINGS WILL CAUSE US TO ___________
REACT to an Invent
400
What does TIRES Stand For
Think before ________________
______
Relationships
Expectations
Should ____________
400
What is one of main PRIMARY emotion under aggression
FEAR
500
Acronym for CARES
Clarify the behavior
Make them Aware
Request Change
Encourage with positive results and negative outcomes
500
Codependent Communication Style
Passive Communication
500
Acronym FLAT
Focus on the future
Listen Actively
Attack the ________ not the _______
Think about ________ _________
500
When we Listen
We learn something new
500
States IM__________ YOUr ________. I want others to think you are _________. So I can feel _______ about me
Good
BAD
BAD
Good
500
Emotion after acting out in public
SHAME
600
Who said "She can make all these people think that everybody else in society are abusers but her.
600
Giving IN
What is Accomidation
600
Mutual Terms
Both Sides Give in
Compromise
600
Intrapersonal Conflict is
Conflict within the individual
600
Collaboration is when each person in the conflict
Has mutual concern
600
Hidden Aggression in words or gestures is call
Passive Aggression
700
The 5,5, 5 stand for
5 minutes
5 days
5 months
700
What type of communication style is this
700
Conflict saving question
Why
Any rational person do that?
700
Healthy People
Ask for What they need
700
Passive Aggressive
700
Cant hear the word NO
Unhealthy People