Types of Conflict
What type of conflict involves only yourself?
Internal Conflict
What are the 5 conflict resolution techniques?
collaborating, competing, avoiding, accommodating, and compromising.
How many steps are there in conflict resolution?
Five
What are you doing when you are looking at other options?
Choosing the best alternative
What type of conflict include other people?
External Conflict
How can nurse leaders use conflict resolutions techniques?
Engage in coaching, Identify potential conflicts, Educate and train.
What is the first step in conflict resolution?
Identify the problem or issue
What are you doing when you find out what causes your behavior?
Identify specific behaviors that bother you.
What type of situation where one or more of the people involved will not change her/his mind?
Non-Negotiable
What are some strategies to conflict that nurses take?
Competing, Obliging, Avoiding, Compromising or Collaborating
Understanding the issue would be what step?
second
How can nurse leadership reduce conflict?
What is an example of an external conflict?
Heather saw Crystal talking to her boyfriend
What can lead to conflict in nursing?
Values/Ethics-Based Conflict, Ego-Based Conflict, and Issue-Based Conflict.
What is the third step?
Address and reach out to the appropriate people
What should you do to avoid the same conflict?
Change your reaction to them.
What type of conflict can be resolved?
Negotiable
What is the number one technique when you have conflict resolution?
Your attitude is everything. Be aware of the attitude you embrace in any situation that may result in tensions or conflict in nursing.
What are steps four and five?
Identify solutions both disputants can support.
Agreement on solution.
What are two ways a nurse manger can be a better mediating manager?
Have open communication and coach and empower their team.