Conflicts
Where do conflicts occur?
families, neighbourhoods
friendships, society in general
school
work
True
If you are using active listening strategies, should you ask any questions?
Yes. Ask clarifying questions as you listen.
What are at least 3 things that non verbal communication includes?
eye contact,
facial expressions,
tone of voice,
posture,
gestures
Emotional Intensity Chart
Looks like a thermometer and helps us think about how strong a certain emotion is.
What are some of the dangers to conflicts
damaged relationships
being fired from a job
stress
violence
lost friendship
Conflict doesn't have to be negative
True
Should you give your point of view when using active listening?
Do not interrupt with your point of view. You may share it after the person has said everything they want to say and feels that you understand their message.
True or False. By using positive nonverbal signals such as a calm tone of voice or a concerned facial expression you can potenially defuse a heated exchange.
True
Emotions come and go
True
Name two things that can be helpful to resolve conflicts
discuss one issue at a time, discuss the issue not the person, use I feel statements, take turns talking, avoid claming up, don't yell, remain calm, take a break if you need to, don't use degrading language , no name calling, no swearing, be respectful,
Being aware of your own emotions is a key to understanding yourself and others
True
Does active listening come naturally to some people?
No. Active listening is something we need to learn to do.
What is stonewalling
Refusing to talk about the issue
( maybe because you feel anxious ) This does not help the problem to get solved
True or False. There are no good or bad emotions
True. There are good and bad ways to express emotions (This is called managing our emotions)
Winning an argument often leads to the loser realizing they were wrong and changing their behaviour.
False.
Research shows that behaviour rarely changes simply because of an argument.
Managing your anger is particularly important to being able to solve conflicts in a healthy way
True
What should you do while the other person is talking?
Use small encouragements to show your listening
Nod your head
Maintain eye contact
Ask clarifying questions
True or false An example of non verbal communication is turning your back on a conversation
True
True or false : How we express our emotions is important
True
What should be the priority in any conflict?
Prioritize the relationship over winning the argument
Even if you don't know how you feel or why you feel that way you will be able to understand your own needs or share your needs.
False
After a person has shared and you have been working to actively listen to what they said, what can you do to make sure you have understood ?
You can restate in your own words what you believe the other person has said.
Give two pieces of advice you would give to someone if they felt a classmate had given them a dirty look
Talk about it with a friend
Don't let it bother you
Ask the person about it
Talk to a teacher about it
Ignore and walk away
What words should you avoid using during a conflict ?
you "NEVER"
you "ALWAYS"
swearing /
putdowns