Conflicts
True or False
Active Listening
Non Verbal Communication
Emotions
100

Where do conflicts occur?

families, neighbourhoods

friendships, society in general 

school

work 

100
In life conflict is unavoidable

True

100

If you are using active listening strategies, should you ask any questions?                                                                                

Yes. Ask clarifying questions as you listen. 

100

What are at least 3 things that non verbal communication includes? 

eye contact, 

facial expressions, 

tone of voice, 

posture, 

gestures 

100

Emotional Intensity Chart 

Looks like a thermometer and helps us think about how strong a certain emotion is. 

200

What are some of the dangers to conflicts

damaged relationships 

being fired from a job

stress

violence

lost friendship

200

Conflict doesn't have to be negative

True

200

Should you give your point of view when using active listening?

Do not interrupt with your point of view. You may share it after the person has said everything they want to say and feels that you understand their message. 

200

True or False. By using positive nonverbal signals such as a calm tone of voice or a concerned facial expression you can potenially defuse a heated exchange. 

True

200

Emotions come and go 

True

300

Name two things that can be helpful to resolve conflicts 

discuss one issue at a time, discuss the issue not the person, use I feel statements, take turns talking, avoid claming up, don't yell, remain calm, take a break if you need to, don't use degrading language , no name calling, no swearing, be respectful, 

300

Being aware of your own emotions is a key to understanding yourself and others

True

300

Does active listening come naturally to some people?

No. Active listening is something we need to learn to do. 

300

What is stonewalling 

Refusing to talk about the issue

( maybe because you feel anxious ) This does not help the problem to get solved

300

True or False. There are no good or bad emotions

True. There are good and bad ways to express emotions (This is called managing our emotions) 

400

Winning an argument often leads to the loser realizing they were wrong and changing their behaviour. 

False.

Research shows that behaviour rarely changes simply because of an argument. 

400

Managing your anger is particularly important to being able to solve conflicts in a healthy way

True

400

What should you do while the other person is talking?

Use small encouragements to show your listening

Nod your head

Maintain eye contact

Ask clarifying questions


400

True or false An example of non verbal communication is turning your back on a conversation

True

400

True or false : How we express our emotions is important

True

500

What should be the priority in any conflict?

Prioritize the relationship over winning the argument

500

Even if you don't know how you feel or why you feel that way you will be able to understand your own needs or share your needs. 

False

500

After a person has shared and you have been working to actively listen to what they said, what can you do to make sure you have understood ?

You can restate in your own words what you believe the other person has said. 

500

Give two pieces of advice you would give to someone if they felt a classmate had given them a dirty look

Talk about it with a friend

Don't let it bother you

Ask the person about it

Talk to a teacher about it

Ignore and walk away

500

What words should you avoid using during a conflict ?

you "NEVER"

you "ALWAYS" 

swearing /

putdowns

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