Conflict
What does the word conflict mean?
A. A group of peers working together.
B. A problem, an issue, a disagreement with others or ourselves.
B. A problem, an issue, a disagreement with others or ourselves.
What is an example of a blaming word?
Never, Always, Your fault
Why is it important to have effective communication skills? List at least two reasons.
Answers will vary.
People who create hidden agendas are considered to be ____ conflict.
Avoiding
True or False. You should scream at your boss until he/she does what you wish.
False. This is one of the worst ways to deal with conflict.
What is resolution?
A. Solving a problem.
B. Ignoring the problem.
A. Solving a problem.
___% of harassment is never reported.
90%
What is a form of communication not considered verbal or nonverbal and includes mail, internet websites, letters, telegrams, faxes, postcards, contracts, etc.
Written Communication
Considering other peoples thoughts/ideas makes it easier to solve ___.
Conflict
On average, what percentage of time is spent dealing with lawsuits from employees?
20-25%
What is a feeling we may have when faced with Conflict?
Anxiety, Fear, Sadness, Anger, Confusion
If you are unable to deal with your emotions, it might be hard to ____ with stress causing _____.
Hearing, thinking about and responding to another person's message
Active Listening
How can being aware of your feelings during a conflict be useful?
Awareness of the feeling helps keep your emotions in check. May help you identify the root cause of the conflict.
Bringing problems from your personal life to the office is an ____ way to get fired.
Effective
What is one step you can do in order to have a successful conflict resolution?
Cool off, share and listen, take responsibility, brainstorm ideas, choose a solution, agree on a solution, forgive/thank/apologize.
A type of boundary that is well defined and lets certain things and people in, and others not. What type of boundary is this?
Healthy Boundary
The ability to understand and show concern for another person's feelings
Empathy
True or False
Really listening to the person you are in a conflict with can help you to resolve a conflict.
True
Name two coping skills that helps you the most when you are starting to get upset
Answers will vary
How many days do managers typically spend dealing with conflict?
1-2 full work days
You are concerned about a safety hazard that you noticed at work. You've told your boss but they don't seem to care about your concern. What do you do?
talk to HR, talk to the owner, express your concern again, talk to a health and safety officer
What type of communication are sounds, words, language and speaking?
Change this thought to a more helpful thought using the words " I will"
"I can't calm down, I am too upset"
I will be able to calm down next time if I use my coping skills, any more helpful thought
Demonstrate two different ways you can get calm before dealing with a conflict.
Answers will vary