Powerpoint
What is Conflict Resolution?
A process where two or more parties work together to resolve a conflict in a way that all parties agree to
Provider is assigned to two work orders but uploaded the wrong creative at both sites and marked complete, what do you do?
Mark incomplete and have them return to the site for no additional pay. Tell them to review the attached images and correct the work that they have done incorrectly.
Provider visited site, checked in, and left without completing the work order- do we need to pay them for the work order?
No, we would need to create a support ticket to have them look into the work order to get the work order completed OR remove them from the work order
"I don't want messages from this contract or anymore offering these sh*tty jobs. If you need someone to go hang a painting go find a high school kid I dont leave the house for less than $100 profit. Remove me"
What is Resource Scarcity
Competition for limited resources
Provider checked in 20 miles from site and said they didn't want the materials and uploaded a blank picture, then marked complete, what do you do?
Mark incomplete, tell them that per the scope of work- they are required to get a picture at the site to prove they visited for payment. If necessary open a ticket with support to have them start watching the work order.
T or F: If there's a question of pay, FN Support always takes our side because we're usually right
False: almost always if there's a question of pay, they send it on to their Customer Relations Team
Provider says inappropriate things/ stalks you outside of the platform, what do you do?
Report to our Customer Success Manager (Eric Veglahn/Sarah Welter)
What are the two parts of non-verbal communication we discussed in the powerpoint?
Body Language and Tone
"Is it possible to waive the pictures of each poster because I did not realize that I had to take photos until I left the work site. However, I can assure you that I installed each poster properly."
Have them return to site. They are required to upload pictures before being paid out for their work order.
What's the average completion time after opening a support ticket?
It depends, depending on the provider and the offense, they can give them an hour, 24 hours, 48 hours, 72 hours. If it needs to be escalated due to pay it could take even longer.
"Daylight causes glare on their posters, and the buyer harasses people on audits because the pictures don't come clear. Audits are for proof posters are still there, not if buyer can read their own posters!!!
I call frauds on buyer!!!
Buyers suck bananas!!!
Harassment!!!
Please send me buyers' addresses so I can sue the buyer!!!
Buyer is an unprofessional organization!
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Undue hardship and pain!!!"
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