Scenarios
Your teammate is not doing their work, what should you do first?
What is talking to them about the issue?
The first step to conflict resolution
What is Open your mind (or stay calm)
Name one type of conflict
What is Interpersonal, Interpersonal, organizational, or cultural?
The ability to share or understand feelings
What is empathy?
Your group doesn't know each other very well and have minimal talking.
What is break the ice (Or get to know them)
Conflict Resolution (Definition)
What is pick the most beneficial solution for everyone?
The difference between inter and intra personal conflict
What is "intra" is within and "inter" is between others.
When both sides cannot decide
What is Compromise?
A teammate of yours is absent they day you need to work.
What is, contacting them with their part?
Step three for problem solving
Organizational Conflict
What is conflict within organizations
(competition for resources, departments vs. departments, differing goals, miscommunication)
What is negotiation?
A missing is put in the grade book what do you do first?
What is contact the teacher
Something NOT to do in conflict Resolution (One of three listed)
What is Rush the other Person, get overly Emotional, or hide opinions.
Cultural Conflict
What is conflict due to cultural backgrounds
(differences in values, beliefs, practices)
The most important factor in conflict resolution
You work in a retail store themed after a dog and a board arrows are shot at. Your co-worker calls in sick, you are behind on breaks, the customers are never ending, the co-workers you do have are new, the managers are running around, the customers are impatient, you accidentally touched a mysterious substance on the customer's groceries, and you got a paper cut.
What is move departments?
What both sides should communicate (three things)
What is "what they want", "what the issue is", and "Crucial Information"?
With your group, act out an interpersonal conflict.
(If team that chose this declines, move to next group)
What is *act begins*
As emotions are high, arms are raised, threats are said
What is Avoidance?
(NOT long term, but all conflicts don't have to be solved once they arise, especially if it gets heated.)