Name, Blame, Claim
When you feel deprived of something you need?
Name
Not addressing the conflict, letting the opportunity pass due to fear of rejection
Avoiding
For conflict resolution to progress, the ______ of both parties should be clearly expressed.
viewpoints
The belief that someone else is causing this deprivation
Blame
Assertively pursuing your own interests, sometimes at the expense of others
Competing
Which question is most conducive to further discussion?
- Did this happen 5 years ago?
- Do you know anyone else who has seen these problems?
- What sort of problems like these have you noticed in past years?
What sort of problems like these have you noticed in past years?
When you think a value or rule is violated
Claim
Finding a middle ground where both parties give up something to reach an agreement
Compromising
What should be the goal in conflict resolution?
compromise or collaboration