Have you been listening?
What is the expected response time of any national team member?
within a day
My department member has missed the last 2 assignments and has not told me why? What should I do?
Set up a meeting with them to discuss why their assignments have not been completed? Ask if the assignments are unclear and if they understand their role in completing the assignment.
How much standardized time off does the national team get off for the whole year?
6 weeks
Why is communication important in a department?
answers may vary
What is the maximum percentage of meetings and assignments that team members can miss?
40%
My department member has missed the last 2 meetings without telling me why. Now they’re behind, what should I do?
Set up a meeting with them and ask them if they have the capacity to continue being on the team.
If they ghost, but then come back with an excuse AFTER ghosting, does that time come out of their breaks?
yes
How often should each department be meeting next term?
once a week
How much time in advance should you get for missed meetings?
at least 24 hours
My department member hasn’t responded to me in 3 days. Now they’re behind, what should I do?
Try contacting them another way, if you texted them before, email them now. In the new message, remind them that the mandatory response time for national team members is within 24 hours.
My department member just told me that a family member of theirs passed away and they need some time off. What should I do?
Offer your condolences and thank them for letting you know. Ask them to let you know if their capacity changes, and if they know around how much time they will need. If more than a month, tell them it may be best if they take a longer break from DON and reapply next term; talk to Tola.
How long should you wait before contacting an inactive team member? Let's say you set them a text on Monday morning and they didn't respond, on which day should you message them again.
3 days or less!
Thursday is latest day.
What is the purpose of the periodical check ins?
answers may vary
sample answer: to catch issues with someone's performance. instead of them being inactive for 3 months, it would be much less.
My department member hasn’t responded to me in a week. Now they’re behind and it will begin to influence the rest of the team soon, what should I do?
Do not contact them anymore, contact Tola immediately.
What should you say instead of the given response? GIVEN: You can take as much time off as you need! (after team member said they needed a break for mental health issues)
We understand that unplanned issues arise which is why each national team member has one month of break to use at any time. If you’re feeling overwhelmed, you should take a break.
How long are AP exams and when are they?
2 weeks. First 2 weeks of May.
List at least 2 reasons that account for an excused absence?
Sick, competition, plane ride, appointment
What should you say instead of the given response? GIVEN: It’s okay! (after department member missed second meeting in a row)
While I understand that you are going through a difficult time, communication is always expected, I don’t know what’s going on unless you tell me.
Name two things that someone may use the one additional month of break for?
NOT: sick, tournament, competition, vacation, or school
emergencies, burnout, mental health
My department member has shown up 5+ minutes late to a meeting for the second time and did not contact me to let me know ahead of time.
Have them stay after that meeting or send them a formal text to discuss why they were late, and briefly explain the significance of being on time.