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What is conflict?
•To come into collision or disagreement; be contradictory, at variance, or in opposition; clash:
•To fight or contend; do battle.
•A fight, battle, or struggle, esp. a prolonged struggle; strife.
•Controversy; quarrel: conflicts between parties. 5. discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas.
•A striking together; collision.
What is reflective listening?
Sentences beginning with "I" and express your own opinions, thoughts, and feelings about an event. They often provide a suggested solution to the problem.
You are working in a group in your classroom and one of the people in your group is not doing anything. What should you do?
Suggest a task for them to do, remind them that they need to participate, get help from the teacher if they are still not doing their part.
What can you do if you feel like a conflict is escalating to become hostile or unsafe?
Walk away to a safe place.
Take a break to cool down.
Ask for help from a teacher, supervisor, etc.
What are examples of what doesn't work to resolve conflict?
Yelling, refusing to change or compromise, refusing to work out the conflict, name calling, hitting, walking out, belittling, etc.
What is a Win-Win solution?
A win-win solution is when both parties get their needs met and feel confident in the final decision.
You and your sibling have to share one car. You need to go to a meeting for work tonight, and your sibling wants to visit a good friend. What are at least 2 reasonable, fair solutions to resolve this conflict?
Any two reasonable answers to resolve the conflict in a positive way
"POSITIVELY RESOLVED" are the key words.
Positively- without negative consequences
Resolved- The problem was discussed and worked out between the parties, not ignored or bottled up.
What does work when trying to resolve conflict?
Negotiation, Mediation, Looking at both sides, A Win-Win attitude.
What would happen if you start a sentence with the word "you" during a conflict?
Examples-
"You made me so mad when you messed that up!"
"You need to stop doing that right now!"
The other person will likely become defensive and the conflict may escalate. It will likely not be resolved in this way.
What can you do to evaluate alternative solutions?
•Ask “Will it work?
•Does it meet all the needs of both people?
•"Are there any problems likely?”
•Don’t accept solutions for the sake of speed.
What are the signs that a conflict is escalating and you need to step away?
Some examples include:
Verbal- Yelling, name calling, cursing
Non-verbal- Clenched fists, pacing, threatening behavior
What is an example of an "I Statement?"
I feel _______ when ________________. I need _________.
I feel upset when you're making fun of my glasses. I need you to stop.
What was the Fun Fact I told the class on the first day of STEP-UP?
My favorite animals are pigs!
You are playing a game that requires you to be divided up into teams of 2. You don't like the person you are teamed up with, but the teacher said you have to work together. What should you do?
Stop and think about how that person would feel if you complained about having to work with them. Recognize that life isn't always fair and we have to work together sometimes, even with people you don't get along perfectly.
You are working on a project with a partner and you both want to do the first part. Give an example of a "chance" solution and a "compromise" solution.
Chance - rock/paper/scissors, flip a coin to decide Compromise - find a win/win solution, Take turns
Who owns the problem in a conflict, and what is the owner's responsibility?
The person who is negatively affected by the Problem. The owner's responsibility is to find a way to resolve the problem, even if they are not the cause of it.
What is an "I statement?"
A sentence beginning with "I" that expresses your own thoughts, feelings, and opinions about a problematic event or behavior. They often also suggest a solution to the problem.
• use the word "I"
• state how you feel
• state the specific behavior that you do not like
• state your willingness to cooperatively resolve the problem
What are the 6 steps of conflict resolution?
1. Preparation
2. Brainstorming
3. Evaluate the Alternatives
4. Decide on the Best Solution
5. Implement Solutions
6. Follow-Up Evaluation
When is conflict positive?
When we are able to resolve internal and interpersonal conflicts, using win-win problem solving.
Every relationship will have some conflicts at some time or other. When we use win-win problem solving, it strengthens the relationship. When we don’t, it destroys it.