Conflict is Cool
Trust The Process
Feeling Emotional
In Your Toolbox
While You Were Sleeping
100
An expressed struggle between two or more parties
What is conflict
100
There are this many stages in the model
What is four
100
With great _____ comes great responsibility... to not dominate the conversation!
What is POWER
100
Explaining without offending
What is "I" Messages
100
The most powerful interests
What is basic human needs
200
Conflict is a result of real or perceived difference in this
What is needs or values
200
In interest-based negotiation you want to separate the _____ from the _____
What is the people from the problem
200
Trigger, Escalation, Crisis, Recovery, Depression
What is the anger arousal cycle
200
Establish these in Stage 1 so things don't get out of hand
What are groundrules
200
Moving from positions to interests
What is shifting
300
A benefit of conflict
What is *multiple correct answers*
300
The goal of Stage 2 is to create this
What is an agenda
300
"Don't take the bait, Heather"
What is constructive self-talk
300
When someone keeps repeating themselves they are not being heard. Try this.
What is paraphrasing
300
You should have explored these two things before entering a negotiation, so you know if you're getting a good deal or not
What is BATNA / WATNA
400
The CR option which leaves parties with the highest bill, and least amount of control
What is litigation
400
In Stage 4 your task is to generate options that satisfy this
What are shared and individual interests
400
Typically why we see emotional responses in others
What is unmet needs
400
These underlying factors get people stuck on their superficial positions
What is interests
400
Give an example of a Stage 3 interest summary statement
What ____ is important to you, ____ is important to me, and ____ is important to both of us.. so...
500
B E A C H
What is interests
500
The people must be at the table to successfully resolve the issue
What are those with the "authority to settle"
500
When all else fails, have your ______ _____ ready, so you can get OUT!
What is a disengagement script
500
Ask a few more of these than you think is necessary to make sure you've uncovered the real interest
What is probing questions
500
The things we think we know, that tend to get us in trouble
What is assumptions
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